IT Support Apprentice

  • Withheld
  • Sleaford, Lincolnshire
  • £7.21 per hour

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  • GMFJ Reference
    128496
  • Wages
    £7.21 p/h
  • Hours
    37.50 per week
  • Date Posted
    06/04/2021
  • Start Date
    06/04/2021
  • Duration
    Not Specified

  • Location
    Sleaford
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

Employer description: 

Joining MRI Software means teaming up with the world’s most innovative and comprehensive provider of real estate technology with over 50 years in the space. It means being welcomed into a family of industry professionals who are united in giving organisations the freedom to transform the way communities live, work and play. The only way to carry out that mission is to hire the absolute best employees on earth.

People like you!

Be a part of a progressive workplace environment where you can learn from the best and where your personal journey is taken seriously.

Overview: 

We are looking to recruit an Apprentice Support agent to join the team and be part of an exciting period in the company’s history.  The position has become available due to an internal promotion and we are looking to have a replacement with a new apprentice who has an aptitude for working within IT service management and has the motivation to learn and grow within the team.

The job will be providing 1st line technical support to our Managed Service customers delivering excellent customer service and a high-quality support., The position will be a combination of home and office-based working with easy access via local transport routes and public transport.

Reporting into the Team Leader you will be working with an experienced, friendly, motivated team with fantastic company benefits and be responsible to undertake analysis, diagnosis and resolution of customer issues to SLA’s. 

Work alongside an established and leading proposition which continues to redefine the proptech world. Join a business where all 2,000+ of our immensely talented employees are listened to and make a real difference. 

Primary responsibilities: 

  • Taking phone calls promptly with strong attention to detail creating tickets around this information 
  • Opening tickets in ticketing systems, making sure that 1st response is appropriately done along with 1st line triage 
  • If necessary, you will request external support, e.g., from software or hardware manufacturers 
  • If necessary, you will request third party support, e.g., from customers 
  • Good understanding of Incident, Service Request and Problem tickets 
  • Liaising with clients throughout the lifecycle of the service ticket 
  • Prioritise and manage multiple tickets 
  • Ensure that any technical issues on a ticket are escalated efficiently 

Desired skills, personal qualities and experience:

  • Willingness to try new things to influence and embed change.
  • Strong communication skills (both written and verbal) with the ability to establish long lasting rapport.
  • Good problem solving and trouble shooting skills.
  • Excellent time management, organisational skills, attention to detail and the ability to work to deadlines.
  • Results driven.
  • Reliable and punctual.
  • Positive attitude – always acting calmly and positive.
  • Demonstrate initiative.
  • Professional attitude.

Desired qualification: 

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)

Important Information:

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 128496)

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