IT Helpdesk Technician Apprenticeship

  • Withheld
  • Milton Keynes
  • £6.38 per hour

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  • GMFJ Reference
    128501
  • Wages
    £6.38 p/h
  • Hours
    37.50 per week
  • Date Posted
    06/04/2021
  • Start Date
    06/04/2021
  • Duration
    Not Specified

  • Location
    Milton Keynes
  • Status
    Now Taking Applications
  • Sector
    IT
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

Employer description: 

We are a corporate law firm with offices in Gatwick, London and Milton Keynes. We offer a full portfolio of legal services to UK based and Global companies. Most law firms talk about being commercial, being your trusted advisor, acting professionally, delivering projects on time and being technically competent. We might do the same from time to time as these things are absolutely relevant to what we do every day, but these things should really be taken as a given. In short, we offer all the services you’d expect from a law firm, but it’s how we do it that makes us distinctive. 

Overall purpose of the job:

The Helpdesk Technician (Apprentice) will assist the IT Helpdesk Manager with providing 1st and 2nd line helpdesk support and the installation, maintenance and administration of computer equipment and associated software, telecoms and audio visual systems. 

Duties and responsibilities:

  • Ensuring that the IT Services Service Level Agreement (SLA) is adhered to at all times.
  • Assist with providing 1st and 2nd line helpdesk support on a daily basis.
  • Responsible for ensuring that all IT helpdesk requests are logged using helpdesk software.
  • Assist with the production of user documentation.
  • Responsible for escalating support requests to an appropriate team member as and when required.
  • Contribute to the smooth running of an out of hours IT support rota.
  • Assist with ensuring that software updates and patches are applied to all PC’s on a monthly basis.
  • Proactively react to any issues or problems detected whilst running antivirus software and taking the necessary actions.
  • Responsible for the upkeep of the IT Asset Register, including hardware, software, audio visual and telephone systems.
  • Assist with the implementation of IT projects as and when required.
  • Contribute to the policing of IT quality standards throughout the firm.
  • Assist the IT Services team by carrying out training duties as and when required. 

The requirements listed below are considered to either be essential to successfully undertake the duties and responsibilities of the post or are considered highly desirable.

Desired experience, skills and qualities: 

  • Strong communication skills in order to successfully explain IT concepts to non-technical colleagues
  • Desire to learn and accept change
  • Adapt to, and remain calm and focussed, in all situations
  • Ability to influence others
  • Professionalism
  • Attention to detail 

Desired qualifications: 

  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths) 
  • Ideally, completed a recognised IT apprenticeship or equivalent 

Future prospects:

Upon completion of the Apprenticeship, there is an opportunity to become a Full Time Employee of EMW Law LLP. 

Important Information: 

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 128501)

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