- GMFJ Reference
131965
- Wages
£6.66 p/h
- Hours
37.50 per week
- Date Posted
18/05/2021
- Start Date
05/07/2021
- Approx. Duration
16 Months
- Location
Fareham
- Status
Now Taking Applications
- Sector
IT
- Opportunity Type
Advanced Level 3
- Employer
Withheld
Description
Intequal, in partnership with the Microsoft Apprenticeship Programme are currently recruiting for an energetic individual to join a fantastic company in the position of an IT Hardware Workshop Engineer Apprentice. This is a great opportunity to earn while you learn and gain on the job experience to kickstart your career in IT.
We are looking to recruit an IT Hardware Workshop Engineer Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As a Microsoft Infrastructure Technician Apprentice your main roles and responsibilities will include:
Working within the internal IT department you will work with relevant departments in order to pre-empt and solve a range of IT issues
Ensuring that work queues are fulfilled on time and within financial constraints
Ensuring that IT resources are allocated appropriately so they meet customer and business needs
Providing regular updates to the Service Operations Manager regarding delivery on SLAs and KPIs
Ensuring tickets are completed and closed in line with company procedures and customer SLAs
Ensuring all customer queries are handled appropriately
Performing PC builds and carry out asset licensing reviews
Liaising with third parties and customers with regard to incident resolution and requests
Supporting the implementation of new processes and policies that relate to Service Operations.
Throughout the duration of the apprenticeship, you will receive Microsoft training and accreditation through blended learning. This combines online technical training within a virtual classroom, as well as real-world and practical experience with your employer. The certifications you gain are highly respected and globally recognised. The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT industry.
About the Company
Our client is a fast-growing tech company where they empower each other to provide customers with the best possible services and solutions. You will be part of a company with a supportive and forward-thinking culture, allowing you to develop and partake in refreshingly challenging work. They are highly recognised as one of the top managed service providers in the Solent region, focused on high quality customer service and technical excellence. The values of the business are supported by a number of key industry certifications such as Investors in People (Gold), Investors in Customers Quality and Information Security ISO standards. The culture of the business is one of support and continuous improvement, creating an environment that enables people to succeed and they have worked very successfully with apprentices over the past 5 years to the extent that those that have completed the programme remain within the business today.
For more information about this vacancy please contact Intequal on 07538512264 (Ref ID: 131965)
You will be highly organized with excellent interpersonal & communication skills.
You will be willing to work hard and eager to learn.
You will be adaptable with the ability to multitask.
You will have superb IT skills and a base knowledge of hardware & software.
You will possess the ability to deliver excellent customer service.
You will be a team player with a flexible approach and the ability to multi-task
You will have brilliant problem-solving skills.
You will be focused, goal orientated, self-motivated and proactive and have the ability to be resilient and to work under pressure.
To be considered for this role, you ideally will hold a C/4 grade in both GCSE Maths & English, and in three or four other subjects at least. You should have a GCSE, BTEC or A Level in ICT or at least hands-on experience with the workings of computers and IT.
Please note that you must not hold an existing qualification at a higher level in a similar subject (e.g. a degree).
You will be enrolled on to the award-winning Microsoft Partner Apprenticeship Programme. You will work towards gaining skills across a variety of technical areas including MTA Cloud Fundamentals and MTA Network Fundamentals, these are globally recognised certifications, you will also gain a City and Guilds Diploma in Coding and logic and mobile and operating systems. This will also extend to business processes and project management.
The company require a bright, enthusiastic and hardworking individual with a genuine desire to learn and to build a career in technology. The company are looking for someone with a positive, highly self-motivating, can-do attitude and who isnt afraid to ask questions.
Upon successful completion of the apprenticeship programme, you will achieve industry recognised qualifications that will give you a great start to your career in the field.
Please note that your commute may be taken into consideration when we review your application, in line with our safeguarding practices.