First Line Technical Support Engineer Apprentice

  • Withheld
  • Hailsham, East Sussex
  • £6.25 per hour

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  • GMFJ Reference
    132554
  • Wages
    £6.25 p/h
  • Hours
    40.00 per week
  • Date Posted
    25/05/2021
  • Start Date
    25/05/2021
  • Duration
    Not Specified

  • Location
    Hailsham
  • Status
    Now Taking Applications
  • Sector
    IT quality and testing professionals
  • Opportunity Type
    Advanced Level 3
  • Employer
    Withheld

Description

Employer description:



Since forming in 1999, Customer Care has been at the core of the Chalvington Group culture. Today it is recognised as a major force in the Telecoms, ICT and Converged markets, providing a diverse range of voice and data solutions to companies that don’t like to compromise.



Supplying organisations of all size and industry, from consultation right through to installation and training, our sales are backed by the ultimate in Customer Services from our dedicated, highly trained, and award-winning Care and Support Teams who work tirelessly in their pursuit of perfection. With key roles held by long-standing staff, we have built a level of knowledge and degree of understanding that many strive for but few achieve. 



Main purpose: [of the apprentice:]



To provide First Line technical support to our IT customers in accordance with agreed Service Line Agreements and ensuring that specifications outlined by the Company are met and delivered in a professional manner. 



Primary responsibilities:   





  1. To provide telephone support / remote support from the Company offices


  2. To use management software to record all support calls


  3. To carry out workshop repairs and assist in the workshop, as and when required


  4. To complete all necessary documentation as required in order to facilitate job


  5. To ensure that all chargeable work is documented and up to date so the customer is correctly invoiced


  6. To undertake any other duties commensurate with the position that may be assigned from time to time by the Company


  7. Keeping costing, customer profitability reports via:






  • Consultation sheets 


  • Mileage records 




Desired skills and attributes:





  • Self-motivated with the ability to get on well with customers


  • Have a confident and professional approach to their work


  • Have a commitment to learning new processes


  • Good interpersonal skills


  • Good team player


  • The ability to prioritise work loads 




Desired qualifications:





  • 5 GCSE’s, grades A*-C/9-4 or equivalent (including English Language and Maths)




 Working week:



08:30hrs until 17:00hrs Mondays to Fridays however, you may be required to work outside these hours when necessary with 30 minutes for lunch normally taken between 12:00hrs and 14:00hrs.



Important Information:



QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.



To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 132554)

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