IT Apprentice
QA Apprenticeships
pstrongEmployer description:strongp pCivic Engineers believe in creating inspirational structures and places that have a positive impact on the environment and enable people to lead happier and healthier lives. Our 150 strong team across studios in Glasgow, Manchester, Leeds, London and Dublin have extensive experience of delivering structural and urban infrastructure projects that help to create and transform neighbourhoods and cities and bring significant economic, social and environmental benefits to those places for all that live, work and visit there. With strong values of being collaborative, helpful, passionate, ingenious and creative, our focus is on building not destroying, re-using not just using, listening and learning, exploring not exploiting and creating a lasting legacy.p pstrongResponsibilities:strongp ul liDelivery of high quality customer service and IT support to all internal employeesli liResolving tickets that come into the service desk (installing software, setting up laptops, troubleshooting user issues)li liWorking as part of the IT team to ensure our network and infrastructure remains operational and our staff can be productiveli liProviding in-office IT support to the Manchester studioli liActive Directory account administrationli liMicrosoft Office 365 administrationli liAdministration of Windows 10 and 11li liPrinter troubleshooting and assistanceli ul pstrongDesirable skills:strongp ul liYou can communicate complex concepts and ideas easily to people who are not technically inclinedli liWork as a team player, particularly in communicating and supporting other team membersli liYou are customer focussed, expressed through admirable interpersonal skillsli liWorking within a supportive team, you will have a keen eye for detail look to continually improve processes and experience for end-usersli liYou keep up to date with latest technology developments, and will help leverage improved capabilities for our organisationli liStrong attention to detailli liFriendly and helpful mannerli liAbility to work with a sense of urgencyli liA real empathy for colleaguesli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strong 36.5 hours per week, Monday to Friday.p pstrongBenefits:strongp ul listrongFlexible working:strong a mix of studio and home working. 3 days per week in the studio if you are full time (average of 50). Each team has two team days per week when everyone in your team co-habits the studio workspaceli listrongAnnual leave: strongIn addition to statutory bank holidays, you can enjoy 26 days annual leave inclusive of 3 days over the Christmas and New Year period when our studios are closedli listrongExtra holidays: strongAfter 3strong strongyears of working together, you can enjoy an extra day holiday entitlement, after 5 years, you can enjoy yet another extra day holiday entitlementli listrongBuying and selling holidays: strongwe will be giving you the opportunity to buy and sell leaveli listrongCreating a sabbatical pot: strongFor you to bank holidays over 3 years for a 1-month long sabbatical in year 4li listrongVolunteering leave: strongIts an opportunity for you to give something back to a community that you live in, work near, or have a passion to help. It could be charity work, helping at a community centre, getting involved with a community project, or working in a school. It could also be an overseas charity that you have ties with. Rather than taking leave from your annual holiday entitlement you can take a certain amount of paid Volunteering Leave per annumli ul pstrongFuture prospects:strongp pThe possibility of full-time employment.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp
category
IT quality and testing professionals
currency_pound
8.17 per hour
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 03 July 2025
event_availableClose Date: 31 July 2025