Service Desk Analyst Apprentice.

HCL TECHNOLOGIES UK LIMITED Middlesbrough

To perform the activities associate is required to be the first point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged into the ITSM tool. You will have to minimise the impact of IT incidents by resolving first time where possible.

Advanced Information communications technician Level 3 (A level)

Opportunities from HCL TECHNOLOGIES UK LIMITED | GetMyFirstJob

  • NAS Reference
    VAC001837885
  • Annual wage
    £15000.00
  • Hours
    37.50 per week
  • Working Week
    Monday - Friday, 09:00 am- 17:30pm
  • Date Posted
    24/03/2022
  • Start Date
    26/05/2022

  • Location
    Middlesbrough
  • Expected Duration
    15 months
  • Status
    Now Taking Applications
  • Sector
    Information communications technician
  • Employment Type
    Advanced Level Apprenticeship
  • Employer
    HCL TECHNOLOGIES UK LIMITED

Description of Opportunity

To perform the activities associate is required to be the first point of contact for all IT related issues, to ensure that all incidents and requests follow processes and are logged into the ITSM tool. You will have to minimise the impact of IT incidents by resolving first time where possible.

For more information about this vacancy please contact hello@justit.co.uk - JUST I.T. TRAINING LIMITED (Ref ID: VAC001837885)

Strong organization skills and ability to multi-task and prioritize work Excellent communication skills with the ability to work with executive staff members both internally and externally Ability to deliver engaging, polished, and professional presentations to internal and external audiences Excellent written and verbal communication and presentation skills
Must be a Graduate BTech/B.E or any other technical degree preferred Good to have experience in customer support Preferred MCP/MSCE/MSCA certification
Self-motivated Ability to work under pressure both within a team and as an individual Excels within a multi-tasking environment Co-operative and flexible team player High integrity
Tech and digital professionals in London earn an average salary of £52,500 per year, so this Apprenticeship could be the start of a very promising and profitable career After the Apprenticeship: Over 90% of our Apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship programme Just IT have already helped over 1000 people start their tech and digital careers with an Apprenticeship
Our client is a leading international services company that covers the entire gamut of technology solutions and services including infrastructure management, application development, BPO and engineering and R&D services.

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