First Line IT Support Apprentice
QA Apprenticeships
pstrongEmployer description:strongp pFounded in 1946, Gerald Edelman is a firm of chartered accountants in London. We advise individuals and businesses in the UK and abroad, providing a range of business advisory and professional services. We advise on all aspects of tax including capital gains, corporate, inheritance, international, property, VAT, and even HMRC investigations.p pIn addition, we offer astute business advice and expertise, with specialists in auditing, corporate finance, HR, and wealth management. Gerald Edelman supports the people behind businesses, striving to become their first port of call. Through building real relationships and taking the time to truly understand the goals of our clients, we can challenge and advise them to reach greater success.p pstrongOverview:br strongThis role combines first line IT support with a development pathway into Azure cloud technologies, supporting Gerald Edelman’s cloud-first efficiency strategy while building foundational technical skills.p pstrongResponsibilities:strongp ul liProvide front line technical support for users on Microsoft 365, standard IT issues and professional services application support (Accounting, Audit, Tax, etc)li liAssist with basic Azure environment monitoring and maintenance tasksli liHelp manage user accounts and permissions in Azure Active Directoryli liSupport basic troubleshooting of cloud-connected applicationsli liAssist with hardware setup, configuration, and connectivity issuesli liDocument common problems and solutions in the knowledge baseli liGradually take on increased responsibility for Azure infrastructure tasksli liSupport the implementation of cloud automation initiativesli ul pstrongRequired skills:strongp ul liEnthusiasm for technology with specific interest in cloud computingli liCustomer service orientation and good communication skillsli liProblem-solving aptitude and logical thinkingli liWillingness to learn and adapt to new technologiesli liBasic IT knowledge with eagerness to develop cloud expertiseli liTeam player mindset with ability to follow established processesli liDetail-oriented approach to documentation and proceduresli ul pstrongDevelopment pathway:strongp ul liInitial focus on core IT support skills and Microsoft 365 fundamentalsli liProgress to Azure Fundamentals (AZ-900) certification within first yearli liGradual involvement in cloud infrastructure projectsli liIncreasing responsibility for Azure resource managementli liMentoring from senior technical staff on cloud architectureli ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p9am - 5.30pmp pstrongBenefits:strongp pstrongLifestylestrongp ul liHybrid workingli liFlexible working hoursli li25 days annual leave (plus bank holidays)li liAn additional day off to celebrate your birthdayli liSummer Fridaysli liBank holiday flexibilityli liEnhanced maternity and paternity leave policiesli liRegular social eventsli liFriday lunchesli liPerkbox benefits platformli liA variety of committees for you to be a part of, such as, The Gerald Edelman Foundation, Mental Health Committee and The Team Liaison Committeeli ul pstrongGrowth and developmentstrongp ul liMentoring and buddy schemesli liStudy loan (if applicable)li liBonus schemeli liPotential for salary progression as Azure responsibilities increaseli liComprehensive training package including certification costsli ul pstrongHealth and wellbeingstrongp ul liOption to join our private medical schemeli liQuarterly webinars with WorkLifeWellli liCycle to work schemeli liOffice wellbeing roomli liEmployee Assistance Programmeli liHealthcare cash planli liVarious sporting initiatives including sponsored charity runs and weekly five-a-side footballli ul pstrongFinancesstrongp ul liAnnual season ticket loanli liIntroductory fee for client or recruitment referralli liProfessional subscriptionli liSupport for professional examinationsli liLife assuranceli ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp
category
IT quality and testing professionals
currency_pound
10.58 per hour
school
Advanced Level 3 Apprenticeship
calendar_todayDate Posted: 18 June 2025
event_availableClose Date: 16 July 2025