IT Support Apprentice
QA Apprenticeships
pstrongAbout Jellycat:strongp pBorn in London. Loved worldwide. For a quarter of a century, we have shared the joy of Jellycat toys with people of all ages, across the globe. Over this time, our unmistakable characters have gained the affection of millions and centre stage in many of the most prestigious stores across 77 countries. We have also become a major trendsetter on social media, featured in billions of hashtags. Today, we stand among the most loved and respected soft toy companies in the world. Our HQ, Jellycat Studios, is based in central London and from there we spread joy through toys, accessories, books, music, films and social media.p pstrongResponsibilities:strongp ul liHelp quickly resolve service requests and incidents from end users.li liFixing and moving PCs and printers.li liData entry in relation to IT system support.li liAssisting IT service members with tasks.li liShipping and procuring IT equipment.li liPatching and cabling across the IT estate.li liSupporting AV systems in meeting rooms.li liSystem performance checks and auditing including daily backup and security routines.li ul pstrongDesirable skills:strongp ul liMust be collaborative and prepared to work as part of a team, using their voice and insight as well as assisting or carrying out other duties during periods of high workload, sickness, holidays, and emergencies.li liThe post holder will be a good problem solver, able to make decisions quickly within their remit and escalate issues quickly.li liThe post holder will actively seek development opportunities, undertake self-study, acquire new knowledge, and suggest formal training requirements.li liThe post holder will be seen as a proponent of change, utilising appropriate levels of governance in conjunction with the right pace for a fast-moving small business.li liThe post-holder will be expected to contribute and produce suitable documentation to support knowledge management and training for broader audiences.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subject.li liGCSE Maths and English (or equivalents) at grades 3 (D or above).li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information please visit the UK ENIC website. strongp pstrongWorking hours:strongp p37.5 hours per week.p pstrongBenefitsstrongp ul liBase salary 10 annual bonus.li liTech pack (laptop, phone etc).li li25 days annual leave, plus bank holidays.li liVitality premium healthcare (medical, dental, optical).li liLife assurance x4 salary.li liEAP programme.li li5 pension contribution with Scottish Widows.li li300 product allocation and 50 off thereafter.li liPrivate chef Monday, Tuesday and Thursday in the office.li ul pstrongFuture prospects:strongp pPotential for promotion to a full-time role on successful completion of the apprenticeship.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongInterested? Apply now!strongp
