Customer Claims Handler Apprentice .

Davies Group Ltd Preston

Do you want to start a career in a role that grows with you? We have a very exciting opportunity to become part of ambitious company as a Customer Claims Handler.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    107670
  • Wages
    £5.00 p/h
  • Hours
    37.50 per week
  • Date Posted
    18/09/2019
  • Start Date
    08/10/2019

  • Location
    Preston
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Employment Type
    Intermediate Level 2
  • Employer
    Davies Group Ltd

Description of Opportunity

The Davies Group, a truly global company with 1,900 employees across 4 different countries. They specialise in operations management, consulting and digital solutions, which they provide to the insurance, financial services, utilities and communications market

What you will be doing?

Working from the Preston office you'll be handling customer claims for a variety of insurers. This is a role that will grow as you do and upon completion of your apprenticeship a progression path all the way to management is possible.

What skills will you develop?

Communication: Correspond with Policy Holders, Clients & Brokers via telephone, email and post in an efficient and professional manner

Organisation: To support and complete various administrative duties within designated claims team

Customer service: Advise customers on claims procedures

Time management: Manage personal allocation of claims, post and diary work in a timely and efficient manner

Compliance: Handle claims in line with client specifications

How and why should you apply?

This is a fantastic opportunity to start your career in Business Administration, mentored by some of the leading experts in the market, in a company that truly cares about its employees and their development.

For more information about this vacancy please contact Solvo Vir on 0330 053 9140 (Ref ID: 107670)

  • Excellent telephone manner
  • IT literate including a basic proficiency of Microsoft Office packages e.g. Excel and Word
  • Excellent written and verbal communication
  • Customer service experience
  • Ability to work to deadlines whilst prioritising workload
  • Must be able to multi-task
  • GCSEs at grades A*-C/9-4 (or equivalent) including maths and English
  • Willingness to work toward CILA Qualification
  • GCSE at grade B/6 or above (or equivalent) in maths is desirable
  • Grade (4/C) or higher (or equivalent) in GCSE English and maths are needed

Level 3 Customer Service Specialist apprenticeship standard, which includes:

  • Level 1/2 functional skills in maths and English (if required)
  • End-Point Assessment (EPA)

Throughout your apprenticeship, you will be supported by a Solvo Vir Trainer/Assessor. Your training will be delivered via monthly visits to your employer’s work address. This is also supported by remote webinars and bi-monthly progress reviews

  • Friendly
  • Helpful

We are strong believers in development and expect this role to progress into a more senior position, either as a team leader or to move into management.

You will have the opportunity to build your own accounts and build great relationships with many customers.

Work your way up from apprentice to team leader to management.

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Opportunities with Solvo Vir
Solvo Vir is an innovative national training provider providing sector-specific training and apprenticeships to organisations and individuals across the UK. Solvo Vir are a main provider on the Register of Approved Training Provider (RoATP) and they are on the Register of Training Organisations (ROTO). 


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