IT First Line Support Apprenticeship.

Withheld Manchester

Our client who created an omni-channel platform dedicated for call centres, are looking for a First Line Support Apprentice to join their team. Your role will be to provide 1st line technical support via phone, email or livechat to our external customers, assisting them to get the most out of the software.

Apprenticeships > Level 3 (Advanced) Apprenticeship IT

  • GMFJ Reference
    112843
  • Wages
    £5.00 p/h
  • Hours
    37.00 per week
  • Date Posted
    21/01/2020
  • Start Date
    03/02/2020

  • Location
    Manchester
  • Status
    Now Taking Applications
  • Sector
    IT
  • Employment Type
    Advanced Level 3
  • Employer
    Withheld

Description of Opportunity

Duties and Responsibilities:

  • Provide technical support; answering support queries from clients via multiple channels including phone, email, live chat or support portal.
  • To maintain a high degree of customer service for all support queries
  • Be proactive when dealing with clients issues
  • Keep the client up to speed on progress with regular feedback on tickets
  • To log all tickets accurately and in detail
  • Improve the knowledge of clients of the use of Connex systems by providing training and advice
  • Transfer more complex issues to Second Line Support when needed

For more information about this vacancy please contact 360 Apprenticeships on 0161 464 4805 (Ref ID: 112843)

  • Excellent communication skills - verbal and written
  • Basic understanding of PC hardware and headset set-up and configuration
  • Basic understanding of networking, ip addressing and vpns
  • Have a technological mindset
  • Great time management and organisation
  • Customer service skills will be advantageous
  • Knowledge of computer hardware and software would be beneficial

A Minimum of 5 GSCEs Grade A - C (9 - 4) including English and Maths are required. A - Levels A - C would be beneficial

Our Microsoft partnered training provider, delivers a high quality of training through Skype calls and one-to-one sessions within the workplace.

  • Very friendly and optimistic
  • Willing to go above and beyond
  • Can work well independently and in a team
  • Have a positive 'can do' attitude

The right candidate will work towards a Level 3 Apprenticeship qualification. After completion of the IT Infrastructure Apprenticeship, a full time position may be offered.

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