Apprentice Helpdesk Advisor.

Dwellant London

The Helpdesk role will work closely with our front end user making sure the company delivers outstanding solutions to the highest service standards. You will learn about influencing customer decisions; providing insightful solutions; training customers (over the phone and online); building close customer relationships.

Apprenticeships > Level 3 (Advanced) Apprenticeship Customer Service

  • GMFJ Reference
    116754
  • Wages
    £5.33 p/h
  • Hours
    37.50 per week
  • Date Posted
    26/03/2020
  • Start Date
    19/04/2020

  • Location
    London
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Employment Type
    Advanced Level 3
  • Employer
    Dwellant

Description of Opportunity

Company Description:

We are proud of our Company, our employees and partners and our clients. It is important to us that we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive.

Our mission is to change and improve the working life of Property Managers, give them the tools they need to manage their workload and provide the most effective tools to serve all constituents of the property management community.

We believe that we will achieve our mission if we provide our staff with the most supportive and brilliant work environment that allows you to live our values of innovation, collaboration, and quality and speed of delivery.

Role Description:

The Helpdesk role will work closely with our front end user making sure the company delivers outstanding solutions to the highest service standards.

You will learn about influencing customer decisions; providing insightful solutions; training customers (over the phone and online); building close customer relationships.

You will be part of a team but need to be self sufficient and use our vast library of “how to’s” to troubleshoot the smaller issue. If you can’t fix it, you’ll then need a detailed write up to help the team solve it.

Helpdesk Advisor general activities:

? Will be a Dwellant Core Super User

? Support customers via phone, webchat and email

? Work on mini onboarding projects

? Support the business in meeting its vision, goals, targets and objectives

? Keep secret any privileged Company and Client information that may become known during projects and share only on a need-to-know basis

? Do what needs to be done, we’re a small team so you’ll be involved in everything

? Root Cause analysis of live bugs

? Working to our ISO 27001 guidelines to protect our brand.

Skills and Experience:

? Someone who thinks like a Digital Native

? Experience within a Helpdesk Service Team.

? Self starter who can find the answer and a fantastic attitude

? Data management skills, such as Excel, looking at user data to find additional sales

? Good team working skills;?

? People person, you will be helping the same people and relationships are key

? Great time management

? Someone who wants to develop - This isn’t a job to sit still in, we need you to grow and grow quickly

? Good understanding of customer environments and the ability to work with both technical teams and senior management to identify solutions to project-related issues and risks

? Excellent written and verbal communication

? Solid organizational skills including attention to detail and multitasking skills

? A commitment to personal development and keeping a current knowledge of the industry threats and best practices

Benefits:

5% Matched pension

Cycle to work

Childcare vouchers

Perkbox

? Employee Support Service

? 1 Free Nero coffee a week

? Free cinema ticket

? Gym discounts

Flexible working hours and work from home

For more information about this vacancy please contact QUBE QUALIFICATIONS AND DEVELOPMENT LIMITED on 01235 833838 (Ref ID: 116754)

Some exposure to ICT systems

Some exposure to dealing with customers on a virtual basis

Customer Service Level 3

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Opportunities with QUBE QUALIFICATIONS AND DEVELOPMENT LIMITED

Qube Learning is a training provider specialising in vocational qualifications, core skills and short courses. They work with hundreds of employers across the country, including well-known brands like Peacocks and Age UK, offering a range of training and qualifications to learners in a wide range of industries.

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