IT Infrastructure Apprentice Level 3.

THE GRYPHON TRUST New Milton

To implement improvements to IT across the Multi Academy Trust, working as part of the IT Support team and helping to support school IT services. Helping to meet the needs of the students, curriculum and administrative teams in all areas of IT.

Apprenticeships > Level 3 (Advanced) Apprenticeship Construction

  • GMFJ Reference
    125149
  • Wages
    £4.15 p/h
  • Hours
    36.00 per week
  • Date Posted
    29/01/2021
  • Start Date
    23/11/2021

  • Location
    New Milton
  • Status
    Now Taking Applications
  • Sector
    Construction
  • Employment Type
    Advanced Level 3
  • Employer
    THE GRYPHON TRUST

Description of Opportunity

Working as part of a team to enable a smooth operation and availability of all IT, network, computer & cloud services for the Multi Academy Trust   Ensure that computers are operational at the start of each day     Maintain a list of software available and help to evaluate new software     Work with Office365 cloud and email services     Assist staff and students with Wi-Fi access and printers     Liaise with the IT support team as necessary Ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school, service and maintenance arrangements   Identify when stocks of computer consumables reach reorder levels and advise an order of fresh supplies     Maintain an awareness of new ICT products and services and ensure that information is shared within the schools by documenting processes and solutions     Ensure to keep all helpdesk tickets up to date, ideally with daily updates Offer IT support as a 1st point of technical contact via phone, email and face to face in the IT support office Ensure incidents are managed on the helpdesk portal for all staff across schools and assistant in responding promptly to requests   Liaise with staff on a daily basis to support the efficient use of ICT equipment in the schools   Assist in the provision of technical support to teachers during teaching periods    Support teaching staff in the use of ICT based activities, and aid groups of pupils in the use of ICT     Set up new users on networks when required   To add new users, e-mail accounts, update staff changes, maintain existing accounts Install standalone software, configure software and provide simple software guides     Keep abreast of software developments, including evaluating and comparing prices and make recommendations on the purchase of new software     Maintain software inventory and file licences ensuring compliance with legal licensing requirements     Troubleshoot software problems, including compatibility across different versions     Assist in transferring all year group files up to the next year, move all staff files to correctly locations at end of school year Key Decision-Making Areas: Reorder consumables when stock levels are low Use Innovation to recommend a plan of action or change to an existing programme/plan to introduce new, or improve existing, systems and processes   Decide what actions need to be to resolve problems or issues, escalating where required  The Role Dimensions: Size of Trust: 2 secondary schools   Dealing with regular deliveries of equipment and consumables   The Main Contacts: Teaching Staff: dealing with hardware, software and network problems on a daily basis   IT Technicians: point of escalation, daily liaison with for any job-related issues   IT Manager: 2nd point of escalation, daily liaison with for any job-related issues, regular meetings with to review of apprenticeship progress Pupils: regular contact with pupils dealing with user account & printer or iPad problems   Computer Suppliers: ordering stock whilst obtaining best value   Context: Required to attend training to keep skills and knowledge up to date throughout the year and achieve any assessments or exams related to the apprenticeship There is a particular responsibility to maintain high standards of health and safety, in order to ensure that pupils and colleagues are protected from hazards, within the framework of relevant risk assessments It may be a requirement of the role holder to deal with confidential information and a strict regard for confidentiality is essential

For more information about this vacancy please contact BOURNEMOUTH AND POOLE COLLEGE on 01202 205205 (Ref ID: 125149)

Problem solving, tenacity and a willingness to suggest solutions Fundamental windows operating skills Self-starter and using initiative Microsoft office products Good communication skills
5 GCSEs at grade C/4 and above or equivalent, which must include English and maths. Candidates with A level or equivalent Level 3 qualifications can also apply.
The Infrastructure technician Level 3 Apprenticeship includes the following units:Networking and architectureMobile and operating systemsCloud servicesCoding and logicBusiness processesDelivered one day at college and then you will be within the workplace 4 days a week
Accurate and methodical Quick at picking up new ideas/processes Adaptable - Can work independently and in a team
Prospect of permanent position following apprenticeship for the right candidate with exciting opportunities to grow into more senior roles.

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