- GMFJ Reference
126709
- Wages
£6.50 p/h
- Hours
30.00 per week
- Date Posted
08/03/2021
- Start Date
07/07/2021
- Approx. Duration
18 Months
- Location
Padstow
- Status
Now Taking Applications
- Sector
Catering & Hospitality
- Opportunity Type
Intermediate Level 2
- Employer
Padstow Townhouse
Description
The Padstow Townhouse assistant will work along side
our Townhouse manager in the day to day running of the townhouse, setting up
our breakfast hampers, daily ordering servicing the rooms and welcoming new
guests for check in. They will be involved with a lot of the behind the scenes
details to give guests a seamless, wonderful experience. Strong communication
between the Padstow Townhouse and all the restaurant teams is key as well as
face to face contact. It’s important for the candidate to understand we work
together as one big family across all the sites.
Breakfast set up each morning including warming pastries,
boiling eggs etc. and delivering the hampers to the rooms- Servicing the rooms whilst guests are out for the day
or have checked out, turning the rooms around for the next guests
arriving - Cleaning the pantry, making sure it is set and ready for
guests - Greeting guests from the car park, bringing them into the
townhouse and giving them a tour of the pantry and their room explaining
all little details along the way including their welcome treat in the
room which is made by the pastry chef from no.6 - Ensuring thorough communication with the restaurant teams to
let them know which guests are dining with them that evening - Building the hampers ready for the next morning, with the
clean crockery, fresh breakfast menu etc. - Setting up hot chocolate bags to hang on the guest doors and making the hot chocolate for the flasks
For more information about this vacancy please contact Truro and Penwith College on 01872 305500 (Ref ID: 126709)
Company website : https://www.paul-ainsworth.co.uk/padstow-townhouse/
Essential:
Attention to detailOrganisationCommunicationAble to PrioritiseDesirable:Problem SolvingAdaptability
GCSE grade C/4 in Maths and EnglishAble to read and write clearly
This is ideal for new or existing staff working in situations including
front of house, food preparation, barista service, alcoholic
beverages service, reception and reservations, concierge and
guest services within restaurants, bars, hotels and pubs.
Programme content
Knowledge
- Know the business vision and values, its main competitors, how it fits into the wider hospitality industry and
how own area of work contributes to achieving business targets - Know the products / services that are offered by the business, their prices and special offers and how to match
them to customers’ needs - Understand the importance of meeting, and where possible, exceeding customer expectations in line with the
business / brand standards - Wine service: Know a variety of wine styles and popular grape varieties, their basic characteristics, basic
wine and food pairing in line with the menu, information that will help inform customers, equipment required to
store and serve wines and conditions required for optimum wine quality - Beer / Cask Ale: Know a variety of beers, including bottled, keg and cask ales, their characteristics, basic
food pairing in line with the menu, information that will help inform customers, the equipment required to store
and serve them and conditions required for optimum quality and the correct cellar procedures and conditions - Cocktails / Mixology: Know the main categories of cocktails, including common base ingredients, methods
of preparing and serving them, how ingredients and equipment should be stored and information that will help
inform customers Skills
? - Deliver excellent customer service in line with the business / brand standards with the aim of exceeding
customer expectations - Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss
- Actively promote the unique selling points of the business and special offers available and promotions to
customers - Wine service: Provide accurate information on the wine menu, make basic recommendations to customers
based on menu, serve and store wine in the correct manner and use specialist equipment for preparing and
serving wine appropriately - Beer / Cask Ale: Provide accurate information on beers, including bottled, keg and cask ales; make
recommendations to customers based on menu, serve and store beer and cask ales in the correct manner
and use specialist equipment appropriately. Help ensure that the correct cellar conditions are maintained to
preserve the quality of the beer / cask ale - Cocktails / Mixology: Provide accurate information on the cocktail menus to customers, prepare cocktails
using a range of ingredients and methods and adjust the cocktail to customers’ taste and preference. Ensure
ingredients are stored correctly and use specialist equipment appropriately
Behaviours
- Take a responsible approach to the preparation, sale and service of food and beverages for example in relation
to safe handling and storage, and accurately communicating the contents of products. - Always demonstrate high personal hygiene standards and clean workstation ethic.
- Be highly organised and can multitask whilst maintaining an engaging, friendly and helpful attitude to
customers. - Pay attention to detail and have high standards of cleanliness and presentation.
- Work in a discreet manner
and maintain customer confidentiality.
Essential:
PunctualPresentableConfidentPersistentDesirable:Quick Learner
On successful completion of the apprenticeship there is a possibility of a full time position.
The working times are 8am - 6pm. Must have access to own transport to and from the location. We do sometimes have to give guests lifts in our electric BMW and sometimes have to move guests cars around so driving license would be preferable.