- GMFJ Reference
37.50 per week
- Date Posted
- Start Date
Now Taking Applications
- Employment Type
Intermediate Level 2
Description of Opportunity
•To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests.
•To receive telephone calls from patients to handle queries and requests.
•To arrange consultations and visits for private patients and temporary residents
•To arrange services with other agencies on behalf of doctors/patients
•Tidy consulting room and replenish stocks of equipment and forms as necessary
•Filing/Scanning correspondence and general maintenance of patient records
•To develop and maintain a personal learning plan, providing feedback to the team from any relevant learning activity and feedback to the line manager regarding the usefulness of learning activities undertaken.
•Identify any learning needs.
•To ensure all relevant Practice policies are observed personally and within the administrative team
To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests including:
•Logging arrival and directing patients to the appropriate part of the surgery
•Making appointments for patients using the Practice computer system
•Generating repeat prescriptions for doctors to issue
•Registration of new patients
•Dealing with queries from patients (eg test results) using the Practice computer system
•Dealing with workflow eg NHS111, deductions etc.
To receive telephone calls from patients and others ensuring (as a team)that no incoming call waits more the six seconds to be answered. To handle queries and requests including:
•Arranging telephone consultations with doctors and recording messages
•Transferring telephone calls to other staff in the building
•Arrange ambulances as required for emergencies
To arrange consulations and visits for private patients/temporary residents
To arrange services with other agencies on behalf of doctors/patients through liaison with:
Filing correspondence and general maintenance of patient records
Scanning all correspondence into EMIS medical records
To create a comfortable environment for patients by:
•Keeping the surgery tidy throughout the day
•Monitoring the temperature of the building and adjusting air conditioning accordingly
•Ensuring that the Practice PA system plays continuously
•Competent use of all office equipment
•Receiving money from patients
•Using internal e-mail and practice notes to communicate with Doctors, nurse and all other colleagues
•To prepare items for collection by the courier.
To comply with Practice HR policies and procedures generally and particularly:
To undertake an annual appraisal with the post holders line manager
To undertake mandatory training in line with Practice policy
To develop and maintain a personal learning plan, providing feedback to the team from any relevant learning activity and feedback to the line manager regarding the usefulness of learning activities undertaken.
Identify any learning needs.
To ensure all relevant Practice policies are observed personally and within the administrative team, particularly:
•Health and safety and fire policy
•Loan worker, infection control and other policies intended to reduce the possibility of harm to Practice employees, patients and visitors
•Reporting on significant events
•Risk assessment/incident reporting procedures
For more information about this vacancy please contact Exeter College on 0 (Ref ID: 135432)
•Excellent interpersonal skills
•Basic IT competences
•Problem Solving skills
•Ability to resolve difficult situations diplomatically and calmly
•Team working skills
•Ability to multi-task
9-4 (A*-C) IN ENGLISH AND MATHS GCSE OR EQUIVALENT
You will work towards a level 2 customer service apprenticeship standard with Exeter College.
•Good sense of humour
•Enjoys working closely with others
Future employment if applicable. Option to progress onto the Advanced Apprenticeship if applicable also.