Apprentice Clerical & Customer serivce Officer.

Leatside Surgery Totnes

Leatside Surgery are looking to recruit an Apprentice Clerical and Customer Service Officer to join there friendly team in Totnes.

Apprenticeships > Level 2 (Intermediate) Apprenticeship Customer Service

  • GMFJ Reference
    135432
  • Wages
    £4.50 p/h
  • Hours
    37.50 per week
  • Date Posted
    23/06/2021
  • Start Date
    09/08/2021

  • Location
    Totnes
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Employment Type
    Intermediate Level 2
  • Employer
    Leatside Surgery

Description of Opportunity

•To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests.

•To receive telephone calls from patients to handle queries and requests.

•To arrange consultations and visits for private patients and temporary residents

•To arrange services with other agencies on behalf of doctors/patients

•Tidy consulting room and replenish stocks of equipment and forms as necessary

•Filing/Scanning correspondence and general maintenance of patient records

•To develop and maintain a personal learning plan, providing feedback to the team from any relevant learning activity and feedback to the line manager regarding the usefulness of learning activities undertaken.

•Identify any learning needs.

•To ensure all relevant Practice policies are observed personally and within the administrative team

Reception

To greet patients arriving at the reception desk in a friendly and professional manner and assist with their queries and requests including:

•Logging arrival and directing patients to the appropriate part of the surgery

•Making appointments for patients using the Practice computer system

•Generating repeat prescriptions for doctors to issue

•Registration of new patients

•Dealing with queries from patients (eg test results) using the Practice computer system

•Dealing with workflow eg NHS111, deductions etc.

To receive telephone calls from patients and others ensuring (as a team)that no incoming call waits more the six seconds to be answered. To handle queries and requests including:

•Appointments

•Repeat prescriptions

•Test results

•Home visits

•Arranging telephone consultations with doctors and recording messages

•Transferring telephone calls to other staff in the building

•Arrange ambulances as required for emergencies

To arrange consulations and visits for private patients/temporary residents

Doctor/Nurse Support

To arrange services with other agencies on behalf of doctors/patients through liaison with:

•Hospitals

•Hospital transport

•Social services

•Totnes Caring

Records

Filing correspondence and general maintenance of patient records

Scanning all correspondence into EMIS medical records

Other Reception

To create a comfortable environment for patients by:

•Keeping the surgery tidy throughout the day

•Monitoring the temperature of the building and adjusting air conditioning accordingly

•Ensuring that the Practice PA system plays continuously

•Competent use of all office equipment

•Receiving money from patients

•Using internal e-mail and practice notes to communicate with Doctors, nurse and all other colleagues

•To prepare items for collection by the courier.

Human Resources

To comply with Practice HR policies and procedures generally and particularly:

To undertake an annual appraisal with the post holders line manager

To undertake mandatory training in line with Practice policy

To develop and maintain a personal learning plan, providing feedback to the team from any relevant learning activity and feedback to the line manager regarding the usefulness of learning activities undertaken.

Identify any learning needs.

Risk Management

To ensure all relevant Practice policies are observed personally and within the administrative team, particularly:

•Health and safety and fire policy

•Loan worker, infection control and other policies intended to reduce the possibility of harm to Practice employees, patients and visitors

•Reporting on significant events

•Complaints procedure

•Risk assessment/incident reporting procedures


For more information about this vacancy please contact Exeter College on 0 (Ref ID: 135432)

•Excellent interpersonal skills

•Basic IT competences

•Problem Solving skills

•Ability to resolve difficult situations diplomatically and calmly

•Team working skills

•Ability to multi-task

9-4 (A*-C) IN ENGLISH AND MATHS GCSE OR EQUIVALENT
You will work towards a level 2 customer service apprenticeship standard with Exeter College.

•Hard working

•Good sense of humour

•Innovative

•Inquisitive

•Solutions-oriented approach

•Enjoys working closely with others

•Friendly

Future employment if applicable. Option to progress onto the Advanced Apprenticeship if applicable also.

Based on this opportunity you might also be interested in.

Opportunity with Supply Desk  | GetMyFirstJob
Customer Service Apprenticeship

  • Customer Servicek
  • 187.50 p/w
  • Advanced Level 3
  • Gatley

Customer Service Apprenticeship

Our client is a well established and connected restaurant in the Cheadle area and are looking for two dedicated Customer Service Apprentice to join their team.

Opportunity with Supply Desk  | GetMyFirstJob
Customer Claims Handler Apprentice

  • Customer Servicek
  • 187.50 p/w
  • Intermediate Level 2
  • Preston

Customer Claims Handler Apprentice

Do you want to start a career in a role that grows with you? We have a very exciting opportunity to become part of ambitious company as a Customer Claims Handler.

Opportunity with Supply Desk  | GetMyFirstJob
Customer Service Apprentice

  • Customer Servicek
  • 150.00 p/w
  • Advanced Level 3
  • Blackpool

Customer Service Apprentice

Our client offers a free bespoke service for vape companies across the UK. They are currently seeking two sales apprentices to join their team.

Opportunity with Supply Desk  | GetMyFirstJob
Customer Service Apprenticeship

  • Customer Servicek
  • 185.00 p/w
  • Advanced Level 3
  • Stoke-on-Trent

Customer Service Apprenticeship

Our client is one of the UKs leading logistics and freight companies. Situated right next to the GMP headquarters, they are looking for a business admin apprentice to join their team.

Opportunity with Supply Desk  | GetMyFirstJob
Apprentice Insurance Sales and Administration Adviser

  • Customer Servicek
  • 225.00 p/w
  • Intermediate Level 2
  • Whittington Moor

Apprentice Insurance Sales and Administration Adviser

A great opportunity to join the team at Coversure in Chesterfield as an Apprentice Insurance Sales and Administration Adviser!

Opportunity with Supply Desk  | GetMyFirstJob
Office Apprentice

  • Customer Servicek
  • 156.00 p/w
  • Intermediate Level 2
  • Norwich

Office Apprentice

We are looking for an enthusiastic individual to join our current team as an Apprentice Support Assistant to learn aspects of customer service, business support and administration. The initial role will include reception duties as well providing support to other members of staff and other general administrative duties.

Opportunity with Supply Desk  | GetMyFirstJob
Apprentice Helpdesk Advisor

  • Customer Servicek
  • 199.88 p/w
  • Advanced Level 3
  • London

Apprentice Helpdesk Advisor

The Helpdesk role will work closely with our front end user making sure the company delivers outstanding solutions to the highest service standards. You will learn about influencing customer decisions; providing insightful solutions; training customers (over the phone and online); building close customer relationships.

Opportunity with Supply Desk  | GetMyFirstJob
Customer Service Traineeship

  • Customer Servicek
  • N/A p/w
  • Traineeship
  • Sale

Customer Service Traineeship

Traineeships lasts 8 weeks with the content tailored toyour individual needs. It includes:Work preparation training which ensures you are readyand have confidence to take the first step in your career.Meaningful work experience which provides insightand experience of the world of work and makes youmore attractive to potential employers.English and maths support to help give you the literacyand numeracy skills needed for the workplace.

Opportunities with Exeter College

Exeter College's Apprenticeship programme stands out as one of the best in the country, winning numerous awards for Apprenticeship training and delivery. We achieve higher than national average success rates, which means you are more likely to succeed with Exeter College.

Find Out More
© 2021 GetMyFirstJob Ltd.

Your first steps into the world of work for Apprenticeships, Degree Apprenticeships, Work Experience & Graduate Jobs