- GMFJ Reference
30.00 per week
- Date Posted
- Start Date
Newcastle Upon Tyne
Now Taking Applications
Management & Team Leading
- Opportunity Type
Advanced Level 3
Starbucks Coffee Company (UK) Ltd
Description of Opportunity
This is a fantastic opportunity to become a Starbucks partner, contributing to their success by providing legendary customer service to all customers.
As the Shift Supervisor you will be assisting the Store Manager in carrying out store operations during your scheduled shifts.
You'll be ensuring that the partners on shift can create and maintain the Starbuck Experience.
Your duties will include:
Carry out store operations during shifts, including organising opening and closing duties.
Ensuring that baristas are delivering the required levels of customer service.
Follow operational policies and procedures for cash handling, safety and security to ensure the safety of all partners during each shift
Providing quality beverages and food products for all customers by adhering to all recipe and presentation standards.
Follow heath, safety and sanitation guidelines for all products.
Handle cash and other payment transactions safely and securely.
Assist with training new partners by reinforcing successful performance and encouragement as needed. Give feedback to the Store Manager during the shift.
Contribute to a positive team environment by understanding and addressing individual motivation, needs and concerns.
Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
There are lots of benefits to being a Starbuck partner, including a free bag of coffee each week and discounts on food during working hours.
Interviews will include a competency based interview and short role play around customer service and sales.
Uniform will be provided.
For more information about this vacancy please contact Remit Group on 0115 975 9550 (Ref ID: 138759)
You will be a great team player with the ability to work at speed and under pressure.
You will need to be passionate about the Starbucks brand and capable of delivering great customer service.
You will be able to follow store operating policies and standards.
Some experience of working in a fast paced customer facing role.
Experience of delegating tasks to employees and co-ordinating their tasks.
As an apprentice, you will work closely with management who will offer guidance on tasks and goals you will be expected to achieve.You may be involved in supporting and developing other team members while monitoring resources and workload on a day to day basis.You will learn about different leadership styles and ways to support and develop other people in the team to improve their performance.You will learn about managing people and how to deliver both positive and constructive feedback to your team.You will learn about managing conflict, whether that be with colleagues, customers or clients and you will develop your personal attitudes and behaviours to help when leading a team.As a result you will receive the following qualification: Functional Skills in English & maths Level 2.
Able to work under pressure and remain calm.
Willing to learn.
Happy to work unsociable hours on a regular basis.
There are plenty of opportunities for progression within Starbucks. They provide great opportunities for partners looking for long term development and these apprenticeship are genuine career opportunities.