Digital Helpdesk Apprentice
QA Apprenticeships
pstrongEmployer description:strongp pApleona UK is part of a global business providing facilities management (FM), with over 40 years of experience. They have experience delivering a full range of FM services including energy management, sustainable solutions, cleaning, security, mechanical and electrical, catering, front of house, pest control and waste for both the public and private sectors. They have nationwide coverage across Scotland, England and Wales. Apleona UK has over 1500 staff in more than 520 operational sites throughout the UK.p pstrongOverview:strongp pAs a Digital Helpdesk Apprentice, you will be working within the helpdesk function. You will provide coordination support for facilities management services on the FedEx UK account. This includes managing service requests, coordinating with engineers and subcontractors, and ensuring compliance with service level agreements (SLAs) to maintain seamless operations for the client.p pstrongResponsibilities:strongp ul liManaging over 100 FedEx UK locations will be the first point of contact for all facilities-related queries via phone and email. You will aim to resolve any queries at first attempt or escalate to the helpdesk supervisor.li liYou will become a systems expert in Navison which you will use to log and track job requests through. You will schedule and dispatch engineers for reactive and planned maintenance tasks, ensuring timely resolution of issues.li liDaily monitoring of the shared email inbox for job requests tickets being raised on the client portal. Once a ticket has been raised you will then allocate the job to an engineer. Throughout you will maintain accurate records of service requests, work orders, and maintenance activities via Navison.li liYou will become proficient in monitoring the client portal to check for additional job information including comments or pictures of work requested by the client which will then be passed onto the engineering teams.li liYou will work collaboratively with the engineering teams across the UK to make sure job is complete and that they send across their time sheets allowing for you to raise the purchase order (PO) to send to the client.li liUse of Sharepoint to act as a central hub for sharing information across sites, facilities teams, subcontractors, and the wider Apleona organisation and ensure everyone on the helpdesk has access to the most current job reports and all working from the same information.li liUse of Excel to run reporting on any jobs to provide updates to the wider business.li liUse of collaborative technology such as Teams & Zoom which is a communication tool used for meetings with internal Apleona staff.li liUse of Outlook to email engineersclients with job updates and for wider business collaboration use.li ul pstrongDesirable skills:strongp ul liGood with technology and familiar with Microsoft packages.li liExcellent team player.li liOrganised and proactive.li liGood written and verbal communication skills.li liGood time keeping.li ul pstrongSalary:strong 15,758.36 per annum.p pstrongWorking hours:strong Monday to Friday, 8am - 5pm.p pstrongBenefits:strongp ul liEmployee discounts via Perkbox.li liCycle to work scheme.li liAccess to a virtual GP.li liAccess to a health & wellbeing app.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongImportant information:strongp pThis vocational apprenticeship comprehensively supports your specific job role with this particular employer. Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work. They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.p pStarting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.p pOn completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6.p pIf you are interested in starting your career and receiving a work based qualification at the same time strongAPPLY NOW!strongp
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