- GMFJ Reference
144768
- Wages
£6.00 p/h
- Hours
44.00 per week
- Date Posted
25/08/2021
- Start Date
07/03/2022
- Location
London
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Advanced Level 3
- Employer
Ancaster
Description
·
To welcome
customers to the Aftersales Department and ensure their vehicles are processed
in line with manufacturer standards and comply with correct Company procedures.
·
To
organise Service Department diary in an efficient manner to ensure full
utilisation of the technicians.
·
To promote
the Aftersales facilities of the dealership to encourage repeat business for
Sales and Aftersales.
·
To achieve
the customer satisfaction objectives and ensure that the customer is dealt with
professionally adhering to manufacturer standards and dealership procedures.
·
To sell
service, parts and repairs in order to contribute to the revenue and profit
objectives of the dealership.
Duties and Responsibilities
·
Establish
customers transport needs and arrange collection/delivery, local drop offs and
loan cars.
·
Provide
customers with quotations for service and repairs using manufacturer’s pricing
programs.
·
Maintain
presence at Service Reception desk ensuring that all customer enquiries –
whether in person or by telephone – are answered or dealt with immediately.
·
Set up and
amend customer and vehicle details on Kerridge, including email address, next
service and MOT dates.
·
Ensure
customer parts are ordered and prompt contact is made on arrival of said parts.
·
Print job
cards two days in advance and attach recall reports / service plan quote.
·
Identify
vehicle parts and book to job card
·
Pre
pick Customer parts
· Stock Control: Ensuring consumables / parts stock levels are maintained
·
Create
invoices in line with manufacturer pricing programs and take appropriate
monies.
·
Process
and give advice on vehicle warranties (with the exception of insurance based
warranty where no training has been given).
·
Gain
authority for repairs for account customers before commencement of work - either
by telephone or 1-link online computer system.
·
Document
all warranty work as per manufacturer’s requirements and dealership policy and
ensure that said work is signed for by the customer.
·
Ensure all
account invoices are completed promptly after completion of work.
·
Ensure the
tidiness of the Reception / advisors work station and surrounding areas promote
the professional image of the dealership.
·
Undertake other duties requested of you that fall
within your capability and scope of your job.
·
Comply with Health & Safety regulations and report
any defective equipment or dangerous incidents to the Service Manager. Always act in a safe and professional manner.
·
Wear Company supplied work uniform and suitable shoes
at all times.
·
Ensure that staff and customers take every precaution
necessary in respect of Health & Safety
Performance Measures
·
To ensure
compliance with dealership and FCA procedures
·
To work as
a member of the branch Aftersales team and support the Service Manager
·
To ensure
customer and prospect records are fully maintained
·
To
enthusiastically treat customers with courtesy and respect in a professional,
well turned out manner
·
To
proactively support all members of the Sales and Aftersales team
·
To exceed
customer satisfaction levels.
Wages
1st year £6.00 per
hour + £1000 per year attendance bonus paid quarterly
2nd year minimum wage
for age banding + £1000 attendance bonus
For more information about this vacancy please contact Remit Group on 0115 975 9550 (Ref ID: 144768)
In house one to one and manufacturer product training
· Communication
· Customer focus
· Team working
· Positive “Can do attitude”
· Relationship building
· Problem solving
Potential for employment after the apprenticeship period.