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Apprentice Leisure Receptionist

  • 1Life - Willesden Sports Centre - Brent
  • Willesden Green, Greater London
  • £225.00 per week
Vacancy provider logo for Lifetime Training

1Life Willesden Leisure Centre are looking for enthusiastic and energetic Apprentice Leisure Receptionist to work on a busy reception and gain valuable customer service experience.

  • GMFJ Reference
    196072
  • Wages
    £225.00 p/w
  • Hours
    30.00 per week
  • Date Posted
    06/07/2022
  • Start Date
    08/09/2022
  • Approx. Duration
    12 months

  • Location
    Willesden Green
  • Status
    Now Taking Applications
  • Sector
    Leisure
  • Opportunity Type
    Intermediate Level 2
  • Employer
    1Life - Willesden Sports Centre - Brent

Description

1Life Willesden Sports Centre are currently looking for a Receptionist Apprentice to work on a busy reception and gain valuable customer service experience along with a Customer Service Practitioner Apprenticeship Level.

The job will involve:

- Maintaining safe, secure, clean, well maintained facilities that are accessible and inclusive for all.

- Ensure that the reception, and associated offices and storage area are kept clean and free from clutter.

- Ensure all customer information is readily available

- Offer a warm and friendly welcome every time

- Deliver a customer experience that generates customer compliments

- Listen, value and respond to all comments made by customers.

- Start shifts on time

- Wear uniform as per the company standard

- Ensure that the 'Customer Care' and 'Bookings and Reception' standards are delivered consistently as per the company procedures.

- Deliver a customer experience that generates customer compliments

- Ensure knowledge of Site programmes, activities and special offers

- Ensure all 'bookings and reception' enquiries are dealt with in an efficient and effective way.

Service Development

- Financial transactions are complete without error

- Promote 30 minutes of activity 5 times per week by providing a wide range of quality activities.

- Ensure all enquiries are dealt with using sales system as laid out in the companies' standards.

- Recognise opportunity of sales through enquiry

- Promote the concept of 30 minutes of activity 5 times a week.

Provide dedicated, qualified, well trained colleagues to support customers and make their visits enjoyable.

- Attend Meetings as required

- Undertake Training as required.

- Help develop new members of the team

The programme is 12-15 months in duration and you will be employed on a fixed term contract. On successfully completing your Apprenticeship we would expect to be able to offer you continued employment and development opportunities.

You will be working towards Customer Service Practitioner Level 2 standard over the duration of 15 months.

For more information about this vacancy please contact Lifetime Training on 0333 0143 669 (Ref ID: 196072)

Candidates must be confident and approachable as you will be the first point of contact at the leisure centre.
No previous qualifications required.
Customer Service Practitioner Level 2 Functional Skills Level 1
Have a smart and professional manner Enthusiastic Polite Dedicated to working towards completing the Apprenticeship
On-going training and development encouraged by the employer which will give the applicant the opportunity to move on to a full time job.
The role includes early, evenings and weekend working on a 3 week rota.

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Opportunities with Lifetime Training

Established in 1995, Lifetime Training's founding principle was to support individuals and businesses to perform better through the delivery of outstanding training programmes.

Today this principle remains core to Lifetime Training's business and has enabled them to become one of the UK's market-leading training providers, offering apprenticeship programmes, recruitment services and training courses.

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