Business Support Administrator Apprentice

  • Hi-Line
  • Exeter, Devon
  • £6.00 per hour

Objective is to achieve and maintain accurate, consistent and cost-effective processing that deliver to the requirements of customer contracts and the requirements of auxiliary departments such as Accounts, Human Resources & Health & Safety.

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  • GMFJ Reference
    240851
  • Wages
    £6.00 p/h
  • Hours
    40.00 per week
  • Date Posted
    17/10/2023
  • Start Date
    11/03/2024
  • Approx. Duration
    18 months

  • Location
    Exeter
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Apprenticeship Standard
    Business administrator (ST0070)
  • Employer
    Hi-Line

Description

This is a multi-faceted role in which you will be required to provide administration and business support, under the direction of your Business Support Administrator, to your Line Manager, his surveyors and cutting team members and the company as a whole. The jobholder’s objective is to achieve and maintain accurate, consistent and cost-effective processing that deliver to the requirements of customer contracts and the requirements of auxiliary departments such as Accounts, Human Resources & Health & Safety.

1) Reception/Telephones

The jobholder will be responsible for answering Hi-Line’s inward phone calls promptly and professionally and for handling the inward call themselves, redirecting the call to the correct person or taking an appropriate message.

Associated with this responsibility, the jobholder will maintain an up-to-date internal contact list of employee mobile and other numbers. The jobholder will also be responsible for receiving the occasional visitor to Hi-Line and dealing with the visitor or redirecting him/her to the appropriate person in Hi-Line.

2) Locations

Hi-Line has a duty of care to record and account for the whereabouts of all its employees on a daily basis. Hi- Line has an established procedure to manage this process and involves the handling of inward messages from our teams, recording data on our MS Access based Locations Tracker and where required forwarding resultant information to WPD. The jobholder will be required to maintain daily locations for their specific area plus additional areas if required.

3) Technical Works

To service the needs of the Technical Works contract, process work is associated with the various elements of this contract. This will include circuit reports, map production, invoice production, HAUC requests, diary maintenance, reconciliations, shut-down requests, revisits, customer requests, problem spans and the maintenance of paper records. The jobholder will be required to maintain and update the various trackers and spreadsheets to a high degree of accuracy.

4) General Administration

The jobholder will be required to carry out all general administration tasks for their department. This will

include assisting the Business Support Administrator in maintaining employee absence and holiday records, checking and processing of timesheets before they are passed to Finance, diary management for their manager, surveyors and teams where required, carrying out duties in accordance with the asset operating policy (such as diarising vehicle checks, entering weekly vehicle data), typing correspondence for their manager and surveyors, monitoring department emails, filing, photocopying.

5) Sundry

To carry out other duties as required by the company.

For more information about this vacancy please contact Exeter College on 01392 400800 (Ref ID: 240851)

GCSE 4/C in Maths and/or English (or equivalent qualification).
You will be required to attend Exeter College one day a week during term time. During this time you will work towards the Level 3 Business Administration apprenticeship.

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