This is a multi-faceted role in which you will be required to provide
administration and business support, under the direction of your Business
Support Administrator, to your Line Manager, his surveyors and cutting team
members and the company as a whole. The jobholder’s objective is to achieve and
maintain accurate, consistent and cost-effective processing that deliver to the
requirements of customer contracts and the requirements of auxiliary
departments such as Accounts, Human Resources & Health & Safety.
The jobholder will be responsible for answering Hi-Line’s inward phone
calls promptly and professionally and for handling the inward call themselves,
redirecting the call to the correct person or taking an appropriate message.
Associated with this responsibility, the jobholder will maintain an up-to-date
internal contact list of employee mobile and other numbers. The jobholder will
also be responsible for receiving the occasional visitor to Hi-Line and dealing
with the visitor or redirecting him/her to the appropriate person in Hi-Line.
Hi-Line has a duty of care to record and account for the whereabouts of
all its employees on a daily basis. Hi- Line has an established procedure to
manage this process and involves the handling of inward messages from our
teams, recording data on our MS Access based Locations Tracker and where
required forwarding resultant information to WPD. The jobholder will be
required to maintain daily locations for their specific area plus additional
areas if required.
3) Technical Works
To service the needs of the Technical Works contract, process work is
associated with the various elements of this contract. This will include
circuit reports, map production, invoice production, HAUC requests, diary maintenance,
reconciliations, shut-down requests, revisits, customer requests, problem spans
and the maintenance of paper records. The jobholder will be required to
maintain and update the various trackers and spreadsheets to a high degree of
4) General Administration
The jobholder will be required to carry out all general administration
tasks for their department. This will
include assisting the Business Support Administrator in maintaining
employee absence and holiday records, checking and processing of timesheets
before they are passed to Finance, diary management for their manager, surveyors
and teams where required, carrying out duties in accordance with the asset
operating policy (such as diarising vehicle checks, entering weekly vehicle
data), typing correspondence for their manager and surveyors, monitoring
department emails, filing, photocopying.
To carry out other
duties as required by the company.