IT Support Engineer Apprentice

  • QA Apprenticeships
  • , Leicester
  • £7.21 per hour

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  • GMFJ Reference
  • Wages
    £7.21 p/h
  • Hours
    40.00 per week
  • Date Posted
  • Start Date
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships


Employer Description: 

Bellrock are a technology driven facilities and property management provider who have enjoyed rapid growth both organically and through acquisitions and mergers over the past few years.

We are seeking a motivated and enthusiastic individual to join our team as an IT Support Apprentice. As an apprentice, you will receive hands-on training and guidance from experienced IT professionals, with the aim of developing your technical skills and knowledge in providing IT support services. This role requires excellent problem-solving abilities, communication skills, and a willingness to learn and adapt to new technologies.

The team provide support for over 1,600 users covering multiple sites located throughout England and Scotland. The successful candidate will have a can-do attitude, with excellent phone manner and be confident under pressure.

The role will be office based five days a week with occasional travel to other sites when required. The successful candidate will be performing general 1st and 2nd line support duties as part of the IT Service Desk role as well as assisting with the integration of our most recent acquisitions.

On the job training will be provided by means of mentoring and guidance from senior members of the team.

Duties and Responsibilities: 

  • Provide end user IT support both in person and over the phone

  • Log, prioritise and take ownership of IT Service Desk tickets through to resolution

  • Set up new user accounts, profiles and Office 365 mailboxes

  • Troubleshoot and resolve issues with PCs, laptops, conference equipment, printers and other IT devices

  • Configure tablets and mobile phones

  • Maintenance of our IT Asset Register

  • Install and configure operating systems and applications including Anti-Virus solutions

  • Configure IP telephones.

  • Stay up-to-date with the latest technology trends and assist in evaluating new IT solutions or tools

Core Qualities & Attributes:

  • Excellent interpersonal skills and self-motivated.

  • Problem solving

  • Basic understanding of computer hardware, software, and networking concepts.

  • Strong problem-solving skills and ability to troubleshoot technical issues.

  • Ability to work independently and in a team environment.

  • Commitment to continuous learning and professional development in the IT field.

Entry requirements:

  • 3 GCSE's (or equivalent) at grades 4+ (A-C) in any subject

  • GCSE Maths and English (or equivalents) at grades 3+ (D or above)

  • Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications. 

For more information, please visit the UK ENIC website. 


  • £15,000 per annum.


  • Cash back medical plan

  • Cycle to work scheme 

  • Option to buy and sell holidays

  • Techscheme 

  • Employee Assistance Program

Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information: 
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 
Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 241994)

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