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Digital Support Apprentice

  • QA Apprenticeships
  • , East Ayrshire
  • £6.73 per hour
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  • GMFJ Reference
    253751
  • Wages
    £6.73 p/h
  • Hours
    40.00 per week
  • Date Posted
    02/09/2024
  • Start Date
    14/10/2024
  • Duration
    Not Specified

  • Location
  • Status
    Now Taking Applications
  • Sector
    Business & Administration
  • Opportunity Type
    Advanced Level 3
  • Employer
    QA Apprenticeships

Description

About Us:



Specsavers Domiciliary is a division of Specsavers, the largest privately-owned opticians in the world, providing exceptional eyecare to those who cannot access high-street services. We bring our services directly to homes and care settings, ensuring that everyone has access to professional eye health care and the best in eye wear.



Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

Belonging at Specsavers:

Our commitment to diversity and inclusion is to have an inclusive culture where everyone feels welcome, valued and proud to belong.



Job Overview:



We are seeking a motivated and enthusiastic Digital Applications Apprentice to join our Specsavers Domiciliary team. In this role, you will provide vital support in digital applications, ensuring smooth operations and exceptional service to our customers. This is an exciting opportunity to learn and grow in a supportive environment, working with cutting-edge technology and a dedicated team.



Joining our team, you’ll make sure every customer receives a great experience from the get-go, creating a positive impression at every opportunity.



Key Responsibilities:





  • Being a first point of contact for customers, by phone or email, and providing solutions to tailored needs.


  • Booking in appointments through our bespoke booking systems.


  • Monitor and update our Goldvision CRM with client information.


  • Managing a centralised email inbox on Microsoft outlook.


  • Working collaboratively with the wider team to improve digital tools for efficiency.


  • Schedule and manage appointments for domiciliary visits.


  • Maintain accurate records and databases, ensuring data confidentiality and compliance with data protection policies.


  • Assist in resolving customer issues or complaints promptly and professionally.


  • By the end of your apprenticeship, you will be fluent in Microsoft packages and our Goldvision CRM.




Skills and Qualifications:



Essential:





  • A keen interest in starting a long term career.


  • Strong organizational skills and attention to detail.


  • Good communication skills, both written and verbal.


  • Ability to work independently and as part of a team.


  • Experience with Microsoft Office Suite (Excel, Outlook).


  • Willingness to learn and adapt to new systems and technologies.




Additional Information:





  • Salary - £14,000 per annum


  • Working hours - 40 hours per week,9am -5:30pm Mon-Fri - 30 mins lunch




Benefits





  • 28 days Annual Leave


  • Free/Discounted Eyecare/Hearing care


  • Excellent career development and progression opportunities, including pathways to Optical Assistant, Management and Digital Careers.




Future Prospects:





  • 90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.




Important Information: 



Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. 



Apply now!

For more information about this vacancy please contact QA on 01793696141 (Ref ID: 253751)

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