End User IT Apprentice
pstrongAbout Cybit:strongp pOur success is people powered, and we’re on a mission to work with the best.br We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and were a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!p pWithin our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.p pstrongOverview:strongp pRapid growth, huge opportunities and exciting challenges mean we’re looking for brilliant people to join our team here at Cybit.p pWorking within the End User Support team, the Service Desk Agent. Whilst providing expert technical support, the Service Desk Agent will ensure incidents and requests are resolved in an efficient and professional manner in line with service level commitments.p pstrongThe Role Duties: you will be responsible forstrongp ul liProviding a high level of customer service to customers via telephone, email, and customer portalli liGathering information from customers regarding their incidents and recording accurately on the Service Management toolli liPrioritising incidents and requests ensuring they are resolved within Service Level commitments and escalating them to 1st 2nd3rd line when appropriateli liVarious administration duties such as receiving, packing, and dispatching goodsli ul pResolving incidents and requests in a logical and thorough approach.strongThis may include using technologies such as:strongp ul liWindowsli liActive Directoryli li365li liCitrixli ul pstrongWhat we are looking for:strongbr strongDesirable Skills:strongp ul listrongBasic understanding of Microsoft suite:strongThey should have a basic grasp of the workings of Windows 10 Desktop & Office 365 applications.li listrongCustomer service skills:strongThe ability to speak with customers in a polite, friendly and helpful manner and convey technical information to non-technical people.li ul pstrongPersonal qualities:strongp ul listrongEagerness to learn:strongThis is an apprenticeship, so a strong desire to gain knowledge and develop skills is crucial.li listrongAdaptability:strongManaged Services is constantly evolving, so someone who can keep up with new trends and technologies will be successful.li listrongStrong work ethic:strongThis role will require someone who is reliable, hardworking, and can meet deadlines. The ability to prioritise tasks is essential.li listrongCommunication skills:strongThey should be able to communicate effectively with colleagues, both verbally and in writing.li listrongTeamwork:strongThe ability to collaborate effectively with 1st 2nd 3rd line teams, as well as key stakeholders, is essential.li listrongInterest in technology:strongA passion for IT, its role in business and the desire to progress a career in the industry, is essential.li ul pICT experience qualifications are essential and any experience within the field of customer service is a plus.p pstrongEntry requirements:strongp ul li3 GCSE’s (or equivalent) at grades 4 (A-C) in any subjectli liGCSE Maths and English (or equivalents) at grades 3 (D or above)li liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subjectli ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.p pstrongFor more information, please visit the UK ENIC website.strongp pstrongBenefits:strongp ul liBonus schemeli liPension schemeli li34 days annual leave including bank holidays (& the opportunity to buy more if desired)li liHealthcare cash planli liCompany electric car schemeli liCycle to work schemeli liEmployee assistance programmeli liOccupational sick payli ul pstrongFuture prospects:strongp ul listrongBroader Business Engagement:strongAs a diverse business, there are options to expand the remit to 1st 2nd 3rd line or transition fully into one of these discipline areas.li listrongLeadership & Management roles:strongThe opportunity to develop into future entry level leadership roles within Managed Services.li listrongTechnical Consultancy:strongThe opportunity to deliver complex cloud and IT solutions to existing and new customers.li ul pstrongImportant information:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongApply now!strongp