IT operations technicians are responsible for the day-to-day running of IT systems and networks including the preparation of back-up systems, and for performing regular checks to ensure the smooth functioning of such systems.
Entry is possible with a variety of academic qualifications and/or relevant experience. Entrants typically possess GCSEs/S grades and A levels/H grades together with appropriate NVQ/SVQ (Levels 2, 3 or 4) or an equivalent vocational qualification. Some employers may demand a relevant degree. Training is provided off- and on-the-job supplemented by specialised courses. Postgraduate and professional qualifications and apprenticeships in some areas are available.
administers, monitors and supports internal/external networks, servers, email, database and security systems;
configures and sets up new server systems;
schedules and performs system maintenance tasks, such as loading user applications, programs and data;
analyses systems and makes recommendations to improve performance;
identifies problems, agrees remedial action and undertakes emergency maintenance if required;
performs server backup and recovery operations and restarts systems following outages;
acts as a liaison between users, outside suppliers, and other technical teams.
Estimated Pay Information on weekly pay (average, median and decile) is taken from a combination of two sources: the Annual Survey of Hours and Earnings (ASHE); and the Labour Force Survey (LFS) (both conducted by the Office for National Statistics (ONS)). ASHE is widely regarded as the most reliable source of information on Pay and Hours, however it does not include information on pay by qualification as well as some other characteristics (such as self-employment).
Unemployment Data The level and rate of UK unemployment for this career path measured by the Labour Force Survey (LFS) as a percentage, using the International Labour Organisation's definition of unemployment.
Projected Employment Levels