Digital & AI Support Apprentice
QA Apprenticeships
pstrongEmployer description:strongp pMorgan Hunt is a multi-award-winning recruitment agency with over 150 consultants across London, Birmingham, Manchester, Bristol and Glasgow. We provide specialist recruitment services to over 2,000 clients.p pFounded in 1994, weve become renowned for connecting talented candidates and brilliant organisations within the charity, education, finance, government, housing, professional services, property & construction, social care & health and technology sectors.p pstrongOverview:strongp pMorgan Hunt is seeking a Digital & AI Support Technician Apprentice to join our IT team. This is an excellent opportunity for someone looking to begin their career in IT through a structured apprenticeship programme.p pThe successful candidate will provide technical support to internal users while developing their skills across service desk operations, Salesforce administration, and Microsoft 365 environments. This is a 16-month apprenticeship leading to a Level 3 Digital & AI Support Technician qualification.p pstrongKey responsibilities:strongp ul liProvide IT support via phone, email, in person and ticketing system.li liTroubleshoot issues relating to Windows, Microsoft 365, and Salesforce.li liManage user accounts, passwords, and permissions.li liSupport onboarding and offboarding processes, including user setup and equipment provisioning.li liLog and monitor incidents through JIRA service Desk.li liMaintain accurate documentation and knowledge base articles.li liAssist with system improvements and digital transformation projects.li liSupport cloud platforms, Zoom telephony, and SaaS applications.li liDeliver high quality customer service to all users.li ul pstrongDesirable skills:strongp ul liStrong interest in information technology and digital systems.li liExcellent communication and interpersonal skills.li liProblem-solving aptitude and analytical thinking.li liAbility to prioritise workload and manage time effectively.li liTeam-oriented approach with willingness to learn.li liBasic technical proficiency with computer systems.li ul ul liFamiliarity with Microsoft 365 applications.li liBasic understanding of IT service desk principles.li liCustomer service experience.li liUnderstanding of CRM systems.li liKnowledge of the recruitment industry.li ul pstrongEntry requirements:strongp ul li3 GCSEs (or equivalent) at grades 4 (A-C) in any subject.li ul ul liGCSE Maths and English (or equivalents) at grades 3 (D or above).li ul ul liProspective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.li ul pYou may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.p pIf you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.?p pstrongFor more information please visit the UK ENIC website.strongp pstrongWorking hours: strong40 hours per weekp pstrongBenefitsstrongp ul liCompetitive apprentice salary.li liComprehensive training and development programme.li liMentorship from experienced IT professionals.li liExposure to enterprise level systems and technologies.li liSupportive working environment.li liCycle to work.li liSeason Ticket Loan.li ul pstrongFuture prospects:strongp p90 of QA apprentices secure permanent employment after completing: this is 20 higher than the national average.p pstrongAbout QA:strongp pOur apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we’re a top 50 training provider, dedicated to helping you succeed.p pstrongemPlease be advised that this advert may close prior to the closing date stated above if a high number of applications are received. If you are interested in this vacancy please apply below as soon as possible. emstrongp
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