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IT Apprentice

Estio Training has an exciting new opportunity for an IT Support Apprentice to join the team at SG Gaming.


12 Months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary


Detailed Job Description

Level 3 Estio IT Apprenticeships

IT Apprentice Feltham


Estio Training has an exciting new opportunity for an IT Support Apprentice to join the team at SG Gaming. SG Gaming is a leading gaming provider operating more than 18,000 machines and systems in over 4000 venues worldwide including the UK, Europe, Latin America and the Caribbean. Part of US lotteries giant Scientific Games, and sister company to Games Media, the leading supplier of digital gaming and entertainment in UK pubs. The Global Draw was established in the late 1990’s, and pioneered the introduction of Fixed Odd Betting Terminals to the UK’s Licensed Betting Offices. SG Gaming operate across the LBO, arcades, bingo, interactive and international channels, and there specialist teams have the experience and expertise to provide the most appropriate and most profitable choice for our clients, whether independent businesses or major chains. DUTIES AND RESPONSIBILITIES: Overview: To assist the IT department in all aspects of maintaining and providing IT services. The apprentice will work closely with the various technology teams although most of the focus, particularly in the first year, will be around desktop support and will allow the apprentice to understand and participate in the implementation, documentation and maintaining of the services and the provision of an excellent end user experience. To provide first line helpdesk support for hardware, software, printers and smart phones.To assist with the setting up, maintenance and repair of computers, smart phones and other computer-related equipment.To install and configure software applications.To help produce and maintain IT statistics, reports, checklists and other documentation as necessary.To assist with the upkeep of the firms IT inventory and to help maintain appropriate stock levels of computer consumables and accessoriesTo maintain satisfactory standards of safety and security in relation to computer rooms and equipment.To proactively implement the firms policies and procedures.To undertake any other relevant duties as may reasonably be requested by the IT team.

Requirements and Prospects

Qualifications required

A minimum of 5 GSCEs with Grade C or above

Skills required

A keen interest in IT and how systems workA logical problem solving approach to issuesExcellent communication skillsGood organisational skillsPresentable and professional at all timesGood punctuality and time managementMicrosoft Office skillsPossessing the following character traits; diligent, thoughtful, inquisitive, methodical and not prone to panicking.

Personal Qualities

Future prospects

The role potentially offers long term security and the opportunity to progress into a permanent position.

Additional Information

Training provided

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt. Learners will receive seven weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience. Training will lead to industry-recognised qualifications including: Advanced apprenticeship for IT, Software, Web and Telecoms Professionals Level 3 Diploma in Professional Competence for IT and Telecoms Professionals BTEC Level 3 Extended Diploma in ICT Systems and Principles Functional skills, Maths L2, English L2 and ICT L2 PLTS and ERR CompTIA A+ CompTIA Network+ CompTIA Security+

Estio Training - Learning Provider

Estio Training. Estio Training are one of the UK’s leading providers of IT, Digital and Tech apprenticeships. Estio apprenticeships are designed for talented school & college leavers. Estio work with businesses such as the NHS, Xerox, Sky, Asda, Missguided and more!
For more information about this vacancy please contact Estio Training on 01133 500 333 or email: (Ref ID:47016)
Estio Training


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