Detailed Job Description
Level 3 Estio IT Apprenticeships
IT Apprentice Feltham
Estio Training has an exciting new opportunity for an IT Support Apprentice to join the team at SG Gaming. SG Gaming is a leading gaming provider operating more than 18,000 machines and systems in over 4000 venues worldwide including the UK, Europe, Latin America and the Caribbean. Part of US lotteries giant Scientific Games, and sister company to Games Media, the leading supplier of digital gaming and entertainment in UK pubs. The Global Draw was established in the late 1990’s, and pioneered the introduction of Fixed Odd Betting Terminals to the UK’s Licensed Betting Offices. SG Gaming operate across the LBO, arcades, bingo, interactive and international channels, and there specialist teams have the experience and expertise to provide the most appropriate and most profitable choice for our clients, whether independent businesses or major chains. DUTIES AND RESPONSIBILITIES: Overview: To assist the IT department in all aspects of maintaining and providing IT services. The apprentice will work closely with the various technology teams although most of the focus, particularly in the first year, will be around desktop support and will allow the apprentice to understand and participate in the implementation, documentation and maintaining of the services and the provision of an excellent end user experience. To provide first line helpdesk support for hardware, software, printers and smart phones.To assist with the setting up, maintenance and repair of computers, smart phones and other computer-related equipment.To install and configure software applications.To help produce and maintain IT statistics, reports, checklists and other documentation as necessary.To assist with the upkeep of the firms IT inventory and to help maintain appropriate stock levels of computer consumables and accessoriesTo maintain satisfactory standards of safety and security in relation to computer rooms and equipment.To proactively implement the firms policies and procedures.To undertake any other relevant duties as may reasonably be requested by the IT team.