- GMFJ Reference
60763
- Wages
£3.40 p/h
- Hours
40.00 per week
- Date Posted
11/01/2017
- Start Date
13/02/2017
- Approx. Duration
12 months & 1 day
- Location
Barnsley
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Employer
Burrows Motor Group
Description
The role is designed to give you strong grounding in all aspects of working in a successful dealership. Full training will be provided to enable the successful candidates to achieve an Apprenticeship in Customer Service in the Automotive Industry.
Key responsibilities:-
- Answer telephone and respond to customer enquiries.
- Skilfully encourage service/bodyshop enquiries to optimise bookings.
- Collect relevant data from customers to facilitate the booking and to meet their individual needs (e.g. collect and deliver, courtesy car etc.) and qualify the customers service or repair requirements.
- Professionally greet the customer on arrival to the retail facility and reconfirm work required, note any additional work needed, check contact methods, arrange collection and delivery or courtesy car if required, establish method of payment and agree completion time.
- Offer refreshments for service customers who are waiting.
- Demonstrate controls on courtesy vehicle where appropriate and ensure relevant insurance paperwork is completed.
- Price additional work that has been notified by the technician, then updates customer of progress and additional work required.
- Notify the customer when their vehicle is ready for collection and if appropriate arranges a driver to collect customer or deliver their car.
We are looking for individuals who possess the following competencies:
- Able to achieving personal work goals and objectives
- Cope with pressures and setbacks
- Good presenting and communicating skills
- Able to deliver results and meeting customer expectations
For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 60763)
Company website : www.burrowsmotorcompany.co.uk
- Achieving personal work goals and objectives
- Coping with pressures and setbacks
- Presenting and communicating information
- Delivering results and meeting customer expectations
GCSE maths and English at grade C or above (or equivalent) is desirable although not essential
Intermediate Apprenticeship in Customer Service Automotive
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.
- A passion for customer service
- The drive to achieve personal work goals
- Must have a flexible ‘can do’ approach
Once you have successfully completed your apprenticeship programme you can look forward to a permanent position with the most progressive team in the industry with a full benefits package and Unlimited career potential.
This apprenticeship will involve working weekends and may involve working in the evenings. This is agreed locally on a rota basis. It will be hard work but it is a great environment to work in. It offers opportunities for reward and progression. Apprentice National Minimum Wage (ANMW): The rate for apprentices (or if aged 19, for their first year only) is £3.30. This is the legal minimum pay per hour. Most receive more; a median basic hourly pay rate of £6.31 for Level 2 and 3, and £9.68 for Level 4 and 5 Higher Apprentices. From 1 October 2016 the rate will increase by 3% to £3.40 per hour. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for the retailer. Approaching the retailer directly will not always help your application. Once you commence at the Retailer, further induction training will be supplied by the Retailer. You will also receive visits and other training from the Learning Skills Partnership representative.