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Apprentice Booking Co-ordinator

DA Languages
D A Languages are currently looking for a pro-active individual with great communications skills The successful candidate will be able to multitask and contribute towards the workings of a small team.

DA Languages - Employer

DA Languages is a South Manchester based Interpreting and Translation agency. Since being established in 1998 the company has grown in size and reputation; they are now a trusted language provider for a range of clients across the UK. DA Languages work with over 10,000 native linguists and offer language services in over 450 languages and dialects. Working with clients including local governments, NHS, The Police and The Immigration Advisory Service. They are extremely proud of their excellent client retention rate within the public sector.

DA Languages


12-14 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

Business & Administration
DA Languages

Detailed Job Description

The aim of the booking co-ordinators role is to provide suitably qualified/experienced interpreters for Private and Public Sector services, to professionals requesting assistance to communicate with Non-English speaking clients.

Main Duties and Responsibilities

  • Receive bookings via telephone, fax, email and through D A Link from clients ensuring all necessary information has been obtained in advance of booking being made
  • Ensure priority is given to emergencies and that they are dealt with within a timely manner. response with an eta is expected within 20/30 minutes max and client to be regularly updated if longer period is needed to secure interpreter
  • Negotiate with interpreters to cover requested bookings at the lowest cost to the company
  • Ensure full communication is kept with interpreters and clients regarding their bookings
  • Arrange subcontracted services where we are unable to provide our own interpreters
  • Work closely with the recruitment department to ensure they are aware of your needs and have the opportunity to source interpreters for bookings you are unable to fill
  • Add bookings to D A Link where required if admin staff are not available
  • Make amendments to Link data when requested to by the client, ensuring that linguist is aware of any changes and confirmation of changes is sent to client and linguist through D A Link and manual email if needed. This includes cancellation of bookings, amendments to job details and change of interpreters
  • Work supportively with the admin department to build up a successful relationship, also helping them when their workload is high
  • Provide adhoc, occasional out of hours cover when needed
  • Develop good working relationships with clients’ being sympathetic and understanding to their needs and advising them quickly when they have queries
  • Develop good working relationship with linguists ensuring a wide range of interpreters are given the opportunity to work for us
  • Assist other departments when information is required regarding your bookings
  • Work efficiently as a team to ensure all booking staff are able to meet their targets when workload is high
  • Take telephone calls from clients and interpreters where needed
  • Deal with queries from clients and interpreters regarding your bookings
  • Provide cover for your team in their absence
  • To ensure all data is recorded on D A Link, including notes regarding your jobs that needs to be available for all staff to see
  • Meet client contract lead times for booking interpretersProvide interpreters based on any special requirements provided by the client
  • Troubleshooting to ensure we provide the best possible service when things go wrong

Requirements and Prospects

Qualifications required

GCSE grades A-C Maths and English or equivalent

Skills required

  • High level of IT literacy
  • Good oral and written communication skills.
  • Problem-solving skills
  • Work as part of a team and independently.

Personal Qualities

  • Ability to take instruction and carry out tasks efficiently and to a high standard
  • Good time keeping
  • You must also be enthusiastic and tenacious
  • Able to work under pressure

Future prospects

The opportunity to progress for the right candidate

Additional Information

Training provided

Business & Administration Apprenticeship Level 2

Intraining - Learning Provider

Intraining is one of the largest, most successful and innovative training providers in the UK, working with more than 12,000 employers nationally including big brands like Virgin Media and NPower.

For more information about this vacancy please contact Intraining on 0114 289 8400 or email: (Ref ID:60789)


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