The programme is made up of 2 main qualifications:*
An NVQ L2 Diploma in Food & Beverage Service and a L2 Certificate in Hospitality and Catering Principles,Units covering:
* Prepare and serve wines and cocktails.
* Prepare and serve hot drinks.
* Provide counter, buffet, take-away and carvery service.
* Provide table and silver service.
* Managing stock.
* Taking customer payment.
* Positive customer service.
* Creating a positive impression of the organisation.
* Promote additional services and up-selling and resolve customer service provide.
* Maintain health, safety and security of the working environment including food safety and hygiene practices.
* Working as part of a team.