- GMFJ Reference
64607
- Wages
£3.50 p/h
- Hours
39.50 per week
- Date Posted
03/03/2017
- Start Date
01/05/2017
- Approx. Duration
12 months, 1 day
- Location
Norwich
- Status
Now Taking Applications
- Sector
Customer Service
- Opportunity Type
Intermediate Level 2
- Employer
GSF Car Parts
Description
Working as part of an experienced team, training will be provided to enable the Apprentice Customer Service Advisor to work towards becoming a competent member of the team. This 12 month training programme incorporates progression after the first 12 months onto the trainee manager programme with the ultimate goal of achieving a management position. A comprehensive bonus structure linked to performance is part of this trainee position as is a structured payment system which increases at six and twelve months.
Main responsibilities and duties
- To use GSF systems and identify parts for the customer, quickly and accurately
- To at all times use Company standards when dealing with customers, e.g. prescribed telephone manner for answering calls
- GSF “Branch Name” “Employee Name” speaking
- Answer calls within three rings
- Ensure all counter displays are up to date and full of stock
- To promote a good image of the company at all times by maintaining a professional appearance and also to ensure that the customer facing areas of the branch are kept clean and tidy
- To develop strong working relationships with customers understand their garage needs
- Ensure once stock has arrived onto the premises it is checked accurately against any supporting advice/delivery note
- To check off any supplier advice or delivery notes against invoice or statement once received. Any outstanding invoices or credit notes to be chased or highlighted to BM or ABM
- Dealing with credit notes on a daily basis
- To pick any Trade invoices which appear on printer to speed up our delivery service & place parts on relevant drivers shelf. Initialling the invoice once picked
- To keep tidy the warehouse & goods inwards area ensuring the passageways are clear of potential hazards
For more information about this vacancy please contact Learning Skills Partnership on 01482338840 (Ref ID: 64607)
Company website : www.gsfcarparts.com
- Good communicator
- Organised
- Excellent attention to detail
- Good IT Skills
GCSE Maths and English at grade C or equivalent desirable.
Intermediate Customer Service Apprenticeship leading on to an advanced level 3.
This apprenticeship is delivered through work based learning; this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated an assessor who will visit on site every 4-6 weeks and deliver all of the training to gain the qualification and provide the resources to complete work between visits.
- Team Player
- Enthusiastic
- Positive attitude
- Keen to learn
Full training will be given in this challenging and varied role to ensure that the apprentice has the skills and expertise to become a permanent member of GSF.
This is an apprenticeship role on the salary of £3.50 per hour and will involve weekend working on a rota. This is an apprenticeship role on the salary of £3.50 per hour and will involve weekend working on a rota. Please do not contact the retailer directly. Learning Skills Partnership is the main point of contact for this vacancy, as we are providing a full recruitment service for this employer. Approaching the retailer directly will not always help your application. The current National Minimum Wage (NMW) rate for apprentices is £3.30 per hour. This applies to 16-18 year old apprentices and those aged 19 and over in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training.