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IT Customer Support Engineer Apprentice - SU0093SN

Estio Training has an exciting new opportunity for a IT Customer Support Engineer Apprentice. The position is based in Norwich.


12 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 192.38
Sharp - Norwich

Detailed Job Description


  • Fixing, maintenance and repair of photocopier devices
  • Preparing machines for customers at the another company workshop
  • Installing photocopiers at customer sites
  • To ensure customers receive a satisfactory service in line with agreed service level agreements
  • Looking after stocks of parts and toner
  • Providing telephone support to customers as required
  • Travelling to customers sites

Requirements and Prospects

Qualifications required

5 GCSEs at grades A*- C or equivalent (including English Language and Maths)

Skills required

  • An strong interest and a good understanding of electrical/mechanical engineering.
  • Good interpersonal and customer service skills.
  • A full UK driving licence would be an advantage but will be essential within 18 months of employment.

Personal Qualities

  • Always aiming to provide first class customer service
  • Has the ability and drive to learn, work hard and complete the challenging employer led apprenticeship
  • Personable, able to communicate clearly, fluently and concisely
  • Someone who can work individually and as part of a team
  • Have a long term aspiration to join a successful company and be part of the technical team
  • Have a willingness to learn
  • Ability to manage course work and a job

Future prospects

  • Potential to move into supervisory and managerial roles.
  • Be a part of a growing innovative company.
  • Gain a respected profession transferable across many areas.

Additional Information

Training provided

The Estio Training IT Apprenticeship programme gives young people the opportunity to get hands on experience in the IT industry whilst still employed in a real paid job with no cost or debt.

Learners will receive twelve weeks of intensive training. Whilst in the workplace, apprentices will also receive continual assessment, and help and guidance from a dedicated trainer who will be there to ensure that they get the most from their work experience.

Training will lead to industry-recognised qualifications including:

  • Advanced apprenticeship for IT, Software, Web and Telecoms Professionals
  • Level 3 Diploma in Professional Competence for IT and Telecoms Professionals
  • BTEC Level 3 Extended Diploma in ICT Systems and Principles
  • PLTS and ERR
  • CompTIA A+
  • CompTIA Network+
  • CompTIA Security+
  • CompTIA Server+

Estio training also offer the following optional units:

  • MCTS on Windows 7
  • MCTS on MCSA, MS Solutions Associate
  • MCITP on Windows Server 2008

For more information please contact Scarlett Uttley on or call 01133 500 333

Estio Training - Learning Provider

Estio Training. Estio Training are one of the UK’s leading providers of IT, Digital and Tech apprenticeships. Estio apprenticeships are designed for talented school & college leavers. Estio work with businesses such as the NHS, Xerox, Sky, Asda, Missguided and more!
For more information about this vacancy please contact Estio Training on 01133 500 333 or email: (Ref ID:67724)
Estio Training

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