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Customer Service Admin Apprenticeship

SWM & Waste Recyling Limited
To provide administrative support within the Customer Service Department, including record management, customer facing services and all aspects of administrative duties.

SWM & Waste Recyling Limited - Employer

By choosing to use SWM as your waste management partner you will benefit from: •Prompt and efficient collection to suit your requirements •In-house transfer stations •Our own fleet of vehicles •A range of bins •Equipment such as mobile shears, thermic lances, balers and compactors for downsizing material so that freight yields can be maximised and journey’s kept to a minimum •Guaranteed safe transportation of your waste, including heavy loads •Bespoke Waste Data Reporting •Full documentation which complies with all the relevant legislation •Open + Closed, Lockable + Portable containers tailored to your needs •Treatment, recycle and disposal of a range of waste streams including: Garden waste, asbestos, chemical waste, liquid waste, construction/demolition waste, plasterboard, domestic waste, end of life vehicles, scrap metals, cardboard, plastics, tyre disposal, electrical waste (WEEE) including fridges, freezers etc. As part of our services, we can carry out a no-obligation waste audit of your business. The audit will identify ways in which you could become more efficient in managing your waste.

SWM & Waste Recyling Limited


minimum 12 months

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Job Summary

South Molton
Business & Administration
SWM & Waste Recyling Limited

Detailed Job Description

To provide administrative support within the Customer Service Department, including record management, customer facing services and all aspects of administrative duties including filing, photocopying and others, with general information relating to our services. A requirement, on occasions, to visit Customer’s premises and sites.

To work in a supported learning environment to develop the skills and knowledge which will assist the apprentice to complete their qualification and secure employment and progress in their career.

Undertake a development programme leading to a National Vocational Qualification as part of the apprenticeship.

Actively participate in their own development plan which will be agreed with the line manager and the assessor from the training provider.

Use information technology systems to carry out duties in the most efficient and effective manner.

Achieve personal appraisal targets, as agreed by the Line Manager.

Undertake training and constructively take part in meetings and other events designed to improve communication and assist with the effective development of the role.

Carry out duties and responsibilities in accordance with SWM’s code of conduct outlined in the Employee Handbook.

Ensure duties and responsibilities are carried out in accordance with SWM’s Health & Safety Policy and relevant Health and Safety legislation.

To be committed to SWM’s core values

Requirements and Prospects

Qualifications required

GCSE’s Grade C or above

Skills required

  • Good organisational skills
  • Good numeracy skills
  • Good communication skills
  • Good telephone manner
  • Attention to detail
  • Able and willing to follow instruction and learn new tasks
  • Able to work flexibly as part of a team
  • Willing to learn and take responsibility for own development
  • Willing to organise own workload
  • Good time keeping

Personal Qualities

  • Confident, positive outlook
  • Self motivated
  • Team Player
  • Possess a flexible approach to working
  • Interest in recycling, environmental and sustainability issues
  • Commitment to completing the Apprenticeship

Future prospects

Additional Information

Training provided

  • Level 2 Diploma in Business Administration
  • Employers Rights and Responsibility
  • Personal Learning and Thinking Skills
  • Functional Skills in English, Math’s and ICT

PETROC - Learning Provider

For more information about this vacancy please contact the provider PETROC on 01271 852431 or email: (Ref ID:69100)


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