Detailed Job Description
To provide administrative support within the Customer Service Department, including record management, customer facing services and all aspects of administrative duties including filing, photocopying and others, with general information relating to our services.
A requirement, on occasions, to visit Customer’s premises and sites.
To work in a supported learning environment to develop the skills and knowledge which will assist the apprentice to complete their qualification and secure employment and progress in their career.
Undertake a development programme leading to a National Vocational Qualification as part of the apprenticeship.
Actively participate in their own development plan which will be agreed with the line manager and the assessor from the training provider.
Use information technology systems to carry out duties in the most efficient and effective manner.
Achieve personal appraisal targets, as agreed by the Line Manager.
Undertake training and constructively take part in meetings and other events designed to improve communication and assist with the effective development of the role.
Carry out duties and responsibilities in accordance with SWM’s code of conduct outlined in the Employee Handbook.
Ensure duties and responsibilities are carried out in accordance with SWM’s Health & Safety Policy and relevant Health and Safety legislation.
To be committed to SWM’s core values.