Looking to kick start your career within the customer service industry!!! This is a brilliant opportunity to join a travel insurance company in the heart of Romford where you will be provided with full training and development. Handling inbound calls from customers and accurately screening pre-existing medical conditions in order to produce policy quotes and resolving customer queries in the first instance whilst adhering to FCA regulations
Our mission is to help anyone with medical conditions to get the insurance they want and need. We are passionate about offering value to customers of any age, with any condition. Our heritage in travel insurance means that we strive to help customers travel anywhere in the world. We do this by understanding and valuing you as a customer.
Possible Start Date: 25/07/2017
Programme Duration: 12 Months
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Looking to kick start your career within the customer service industry!!! This is a brilliant opportunity to join a travel insurance company in the heart of Romford where you will be provided with full training and development. Handling inbound calls from customers and accurately screening pre-existing medical conditions in order to produce policy quotes and resolving customer queries in the first instance whilst adhering to FCA regulations ·To effectively handle inbound calls regarding medical travel insurance. ·To manage customer service enquiries in alignment with our customer service goals. ·To assist the Sales department in taking over flow sales calls. ·Accurate screening of customers pre-existing medical conditions. ·Learn and develop skills in order to assist other areas of the Customer Care department. ·To provide feedback using predefined procedures and processes in order to help the business identify areas for improvement and development. ·To contribute to the development and success of the Company by taking an active part in team and operational meetings. ·Adhere to FCA regulations at all times. ·To maintain a professional and courteous manner towards your fellow team members, customers and clients. ·To work within our regulatory framework and adhere to our Quality Assurance Programme. ·To comply with the housekeeping rules contained within the Staff Handbook. Hours ·35 hours per week The Call Centre is open during the following hours: 8am – 8pm Monday to Friday 9am – 5pm Saturday 10am – 5pm Sunday 10am-4pm Bank Holidays Benefits ·Excellent learning & development opportunities. ·24 days holiday basic, rising after specific lengths of service. ·Contributory Pension Scheme ·Corporate Gym Membership ·Life Assurance ·Health Cash Plan ·Childcare vouchers ·Long Service Awards ·Employee Assistance Programme ·Study Support Packages ·Reward & Recognition incentives ·Discounted Health Assessments ·Health & Wellbeing advice ·Exclusive employee discounts including shopping vouchers, cinema tickets etc. ·Employee suggestion scheme ·Bonus – 10% annual profit related ·Fresh fruit every Tuesday ·Pizza’s in the last week of the month ·Head & Neck massages during lunch breaks ·Sports & Social Club ·Cycle to work scheme ·Discounted Gourmet Society and Tastecard offers
· Experience within a customer service environment is desirable. · Experience in dealing with customer complaints both verbal and written is desirable. · Use of Live Chat or a similar system is desirable. · Excellent communication skills, both written and verbal. · Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction. · Professional telephone manner. · Attention to detail with focus on achieving first time quality. · Competent level in Excel, Word and Internet.
City and Guilds full Framework level 2 & 3 QCF apprenticeship, including Functional Skills (Numeracy and Literacy) and full Technical Certificate, employer and employee rights and responsibilities, personal learning and thinking. All training and assessments delivered on employer site
For more information about this vacancy please contact the provider Seetec Group Ltd on 01702 201 070 or
email: Joshua.Langley@seetec.co.uk (Ref ID:70856)
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