Customer Care Consultant - Apprenticeship

All Clear Travel Insurance
Looking to kick start your career within the customer service industry!!! This is a brilliant opportunity to join a travel insurance company in the heart of Romford where you will be provided with full training and development. Handling inbound calls from customers and accurately screening pre-existing medical conditions in order to produce policy quotes and resolving customer queries in the first instance whilst adhering to FCA regulations

All Clear Travel Insurance - Employer

Our mission is to help anyone with medical conditions to get the insurance they want and need. We are passionate about offering value to customers of any age, with any condition. Our heritage in travel insurance means that we strive to help customers travel anywhere in the world. We do this by understanding and valuing you as a customer.

GetMyFirstJob

25/07/2017    

12 Months


This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

70856
£230.30
35.00
Romford
19/06/2017
Closed
Customer Service
All Clear Travel Insurance



Detailed Job Description

Looking to kick start your career within the customer service industry!!! This is a brilliant opportunity to join a travel insurance company in the heart of Romford where you will be provided with full training and development. Handling inbound calls from customers and accurately screening pre-existing medical conditions in order to produce policy quotes and resolving customer queries in the first instance whilst adhering to FCA regulations ·To effectively handle inbound calls regarding medical travel insurance. ·To manage customer service enquiries in alignment with our customer service goals. ·To assist the Sales department in taking over flow sales calls. ·Accurate screening of customers pre-existing medical conditions. ·Learn and develop skills in order to assist other areas of the Customer Care department. ·To provide feedback using predefined procedures and processes in order to help the business identify areas for improvement and development. ·To contribute to the development and success of the Company by taking an active part in team and operational meetings. ·Adhere to FCA regulations at all times. ·To maintain a professional and courteous manner towards your fellow team members, customers and clients. ·To work within our regulatory framework and adhere to our Quality Assurance Programme. ·To comply with the housekeeping rules contained within the Staff Handbook. Hours ·35 hours per week The Call Centre is open during the following hours: 8am – 8pm Monday to Friday 9am – 5pm Saturday 10am – 5pm Sunday 10am-4pm Bank Holidays Benefits ·Excellent learning & development opportunities. ·24 days holiday basic, rising after specific lengths of service. ·Contributory Pension Scheme ·Corporate Gym Membership ·Life Assurance ·Health Cash Plan ·Childcare vouchers ·Long Service Awards ·Employee Assistance Programme ·Study Support Packages ·Reward & Recognition incentives ·Discounted Health Assessments ·Health & Wellbeing advice ·Exclusive employee discounts including shopping vouchers, cinema tickets etc. ·Employee suggestion scheme ·Bonus – 10% annual profit related ·Fresh fruit every Tuesday ·Pizza’s in the last week of the month ·Head & Neck massages during lunch breaks ·Sports & Social Club ·Cycle to work scheme ·Discounted Gourmet Society and Tastecard offers

Requirements and Prospects

Qualifications required

· Experience within a customer service environment is desirable. · Experience in dealing with customer complaints both verbal and written is desirable. · Use of Live Chat or a similar system is desirable. · Excellent communication skills, both written and verbal. · Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction. · Professional telephone manner. · Attention to detail with focus on achieving first time quality. · Competent level in Excel, Word and Internet.

Skills required

· Experience within a customer service environment is desirable. · Experience in dealing with customer complaints both verbal and written is desirable. · Use of Live Chat or a similar system is desirable. · Excellent communication skills, both written and verbal. · Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction. · Professional telephone manner. · Attention to detail with focus on achieving first time quality. · Competent level in Excel, Word and Internet.

Personal Qualities

· Experience within a customer service environment is desirable. · Experience in dealing with customer complaints both verbal and written is desirable. · Use of Live Chat or a similar system is desirable. · Excellent communication skills, both written and verbal. · Committed to excellent customer service and prepared to go the extra mile to ensure customer satisfaction. · Professional telephone manner. · Attention to detail with focus on achieving first time quality. · Competent level in Excel, Word and Internet.

Future prospects

City and Guilds full Framework level 2 & 3 QCF apprenticeship, including Functional Skills (Numeracy and Literacy) and full Technical Certificate, employer and employee rights and responsibilities, personal learning and thinking. All training and assessments delivered on employer site

Additional Information

Training provided

City and Guilds full Framework level 2 & 3 QCF apprenticeship, including Functional Skills (Numeracy and Literacy) and full Technical Certificate, employer and employee rights and responsibilities, personal learning and thinking. All training and assessments delivered on employer site

Seetec Group Ltd - Learning Provider

For more information about this vacancy please contact the provider Seetec Group Ltd on 01702 201 070 or email: Joshua.Langley@seetec.co.uk (Ref ID:70856)
Seetec Group Ltd

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