Customer Service Apprentice

  • Aspire Sports & Cultural Trust
  • Gloucester, Gloucestershire
  • £3.50 per hour

This is a fantastic opportunity to gain an Apprenticeship in Customer Service, duties will include: to promote the Leisure Centre and encourage use of its facilities and services to the public, clubs and outside organisations. Apply Today

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  • GMFJ Reference
    72741
  • Wages
    £3.50 p/h
  • Hours
    37.00 per week
  • Date Posted
    17/07/2017
  • Start Date
    14/08/2017
  • Approx. Duration
    12 Months

  • Location
    Gloucester
  • Status
    Now Taking Applications
  • Sector
    Customer Service
  • Opportunity Type
    Intermediate Level 2
  • Employer
    Aspire Sports & Cultural Trust

Description

Aspire Sports & Cultural Trust is looking to recruit a Customer Service Apprentice to work within the centre.Key Duties and Requirements:1. To provide an efficient and effective service to our customers, creating a welcoming atmosphere, ensuring repeat visits and continuous membership, through the provision of an excellent customer service.2. To manage and control all reception bookings from customers, either face to face or over the telephone.3.To act as a cashier in terms of collecting and reconciling monies from the sales of activities in the facility and issuing receipts.4.To be responsible for hiring equipment, sales of goods and equipment and maintaining the stock sheets in respect of these items.5.To complete front line service, Sales and Marketing administration for the team as and when required.6.To maintain up to date knowledge of Aspires facilities and products in order to promote, advise and sell to existing and potential new, members with passion and enthusiasm, either face to face or over the telephone.7.To conduct tours of the facility to potential new members, supporting the organisation in selling memberships and achieving the teams targets in this area.8.To provide an efficient and effective service to our customers, creating a welcoming atmosphere, ensuring repeat visits and continuous membership, through the provision of an excellent customer service.9.Dealing with customers queries, and complaints, both face to face and over the telephone in a proactive, professional manner in line with front line service procedures and Aspire Sports and Cultural Trust policies.10.To communicate proactively with existing customers, to ensure they experience an excellent customer journey with Aspire.11.To be aware of and involved in current promotions and special events in order to deal with these efficiently and effectively.12.To undertake all front line service transactions through Aspires point of sale system as determined by the product on offer to our customers13.Maintain accurate records in relation to policies, practices and procedures required in this role14.To work as part of the front line service team, to ensure the provision of excellent levels of service at all times, in accordance with Aspires policies and procedures•All duties must be carried out with due regard to Aspire Sports and Cultural Trusts’ Equal Opportunities Policy and Health and Safety policy.•The nature of the duties are not exclusive or exhaustive and the post holder will be required to complete such duties as may reasonably be expected within the scope and grade of the post.•To take an active part in the appraisal and work review process and required training.•Maintain record management systems in accordance with Aspirepolicy.•Carry out the duties and responsibility of the post in accordancewith Aspires policies, values and legislative requirements at all times.•Name badges will be provided and must be worn at all times.•This role entails shift working, over evenings, weekends and Bank HolidaysAs an Apprentice you will be included on a Customer Service Qualification. Your Qualification will be delivered by an Award Winning Training Provider who will support your learning and development throughout your Apprenticeship. This will involve a Vocational Learning Advisor coming to visit you on a regular basis to deliver the training and guide you through your Apprenticeship.

For more information about this vacancy please contact Inspiro Learning Limited on 0 (Ref ID: 72741)

Company website : http://www.babcockavol.co.uk/babcockavol/application.aspx?empid=16103&jvid=15071

An enthusiasm, passion and ability to communicate with customers and colleagues at all levels in a professional and proactive manner.Ability to work on your own and as part of a team.An interest in administration, with a desire to complete work to a high standard in timely manner.
No formal qualifications are required
•Level 2 NVQ Diploma in Customer Service•Level 2 Technical Certificate•Level 1 Functional Skills•Employee Rights and Responsibilities (ERR)• Personal Learning and Thinking Skills (PLTS)
Ability to communicate positively with members of the public, clubs and outside agencies.Demonstrate knowledge of customer care and its’ importance in a leisure environment. Evidence of self-motivation and ability to work in a team environment.
Whilst there is no guarantee of a permanent role at the end of the Apprenticeship, the successful Apprentice will be able to apply for any positions that may be available when their Apprenticeship is successfully completed.

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In today’s competitive marketplace, developing the right skills can help you to get ahead and stay ahead. Apprenticeships are a great way to achieve qualifications and earn money whilst also gaining the work experience employers look for. 

Choose an apprenticeship with Inspiro and they will help you to take your first step to an outstanding career.  As one of the UK’s largest work-based training providers Inspiro has the employer partnerships to offer apprentice job vacancies in your area.

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