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Apprenticeships / Level 2 (Intermediate) Apprenticeship / Customer Service
• Receiving inbound calls from existing customers and providing quotations • During quiet times making outbound calls to existing customers to discuss their needs • Chasing quotations once provided • To be knowledgeable about the particular product • Always providing impeccable customer service • Processing orders on a daily basis from existing customer base • Developing relationships with customers • Answering customer queries via telephone or email
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