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Apprentice Customer Service Adviser

Lookers Plc
An opportunity has opened up for a customer focused individual to join our team at Lookers Volkswagen, Silverlink dealing with inbound and Outbound customer enquiries. The successful candidates will provide a first class customer experience and work towards individual and team targets.

Lookers Plc - Employer

The Lookers Motor Group offers a huge variety of vehicles from a range of top car brands, both used and new, from numerous dealerships across the UK. Alongside car sales, they also have an extensive aftersales offering, where genuine parts and approved servicing are available.



12 Months

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Job Summary

New Vacancy
Customer Service
Lookers Plc

Detailed Job Description

Duties to include:

  • Meeting and greeting customers and dealing with any queries that may arise
  • Dealing with customer paperwork efficiently and ensuring all details are correct
  • Liaising with the workshop in order to provide customers with up to date information on their vehicles
  • Contacting customers to provide feedback on the services provided by Lookers
  • Some basic finance tasks including invoicing customers for MOTs/Services etc A range of administrative duties including scanning, photocopying etc

Requirements and Prospects

Qualifications required

A* - C grade in Maths and English or equivalent qualifications

Skills required

  • Excellent communication skills
  • Good timekeeping
  • Ability to work within a team

Personal Qualities

The successful candidate will have excellent verbal and written communication skills with the ability to work well within a team. A passion towards delivering excellent customer service is also essential to this role.

Future prospects

There are opportunities for progression for the right candidate upon successful completion of the apprenticeship.

Additional Information

Training provided

NVQ level 2 in Customer Service and possible functional skills if applicable,

Candidates must be able to travel to the employer premises for a 8am start.

Access Training Limited - Learning Provider

Access Training is an award-winning provider based in the state-of-the-art Skills Academy on Team Valley, Gateshead. Access Training offers a wide range of Apprenticeships from levels 2 to 5, across many occupational areas.

For more information about this vacancy please contact the provider Access Training Limited on 0191 4904652 or email: (Ref ID:73566)
Access Training Limited


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