Detailed Job Description
Provide front desk and telephone support; managing and dealing with day to day queries.
Ensuring expectations and satisfaction is achieved in line with the National Code of Standards and Liberty Living’s own procedures.
Engaging with residents to help provide a ‘home-from-home’ experience.
Assisting Student Experience events and administration.
Ensure visitors are signed in and out of the site.
Registering and handing out resident post and parcels.
Be proactive and inform the management team of any problems and situations arising.
Be fully conversant with the residences’ Mental Health awareness protocols; be able to direct students to specialist resources and be able to deal with emergency situations if they arise.
Ensuring a high standard of customer service at all times.
Provide general administrative support to the residence team including writing letters, raising invoices, taking payments and issuing receipts, filing, photocopying, emailing and data entry.
Ensuring all office administration is completed in a timely and accurate manner.
Maintain records of students and occupancy lists.
Check daily night services/senior student log and record and inform management of any incidences.
Compiling welcome and marketing packs.
Comply with Data Protection legislation and all Company procedures.
Carry out any reasonable ad hoc requests by management team.
Assist with debt collection in line with policies and procedures of Liberty Living.
Use of internal finance package, Kinetic Solutions, to input financial information and to extract important financial information.
Ensure billing is completed in line with company procedures as set out by Liberty Living.
Actively support the Management team in the following areas:
Assisting with business and revenue generating opportunities by working with the Management Team.
Assist in arranging and conducting sales viewings for prospective residents and help manage the student renewal and expansion process.
Follow policies and procedures dictated by current H&S legislation under the guidance of the Liberty Living’s Health & Safety Manager.
To be fully conversant with the company’s fire and emergency procedures.
Log any maintenance faults reported and liaise with Management team
Deal with contractors and coordinate and monitor the onsite repairs service
Assisting the team by helping to maintain high levels of site cleanliness and presentation, including internal and external areas of the residence, to the standard required by the company.• Assist with regular room/building maintenance checks to include resident move in/move out process.
Assist during the student/customer move in/move out process and provide a smooth transition for the resident whilst supporting the management team in ensuring all administrative, operational and financial aspects are completed to a high standard.
Be responsible for issuing and retrieving keys and swipe cards to students/customers during the move in/move out process.
Assisting with the preparation of resident accommodation at the end of each tenancy agreement ready of the new arrivals.
During the summer/turn-around period, all staff are required to ‘muck-in’ and help to get the site ready for summer business and/or the new arrivals, this may include physically demanding activities, such as helping to ‘lift and shift’ furniture, domestic equipment and appliances associated with a large accommodation environment.