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Customer Service Representative Apprentice

Trescal Ltd
The Customer Services Representative is responsible for establishing and maintaining relationships on behalf of the company by taking complete responsibility for their allocated customer accounts. You will work closely with the UK Sales Team to ensure that all of our customers are aware of the Trescal brand and excellent service we can provide.

Trescal Ltd - Employer

Trescal are a worldwide specialist in calibration and asset management services, their stated mission is to optimize the industrial performance of their different clients by enhancing their measurement processes.



15 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

Customer Service
Trescal Ltd

Detailed Job Description

Customer Service

  • Be the first line of contact for all customer queries and requests
  • Manage telephone calls professionally, efficiently and with good communication skills
  • Effectively present and discuss the Trescal brand to existing and potential customers in a way that conveys an image of quality, integrity and understanding of customer needs
  • Be an integral part of the internal team managing the workflow to meet customer deadlines
  • Attend to customer questions, complaints and concerns immediately, and facilitate a satisfactory resolution
  • Review quotations and other documentation produced for accuracy before submitting to the customer
  • Contact external suppliers to facilitate outsourcing, when required, in order to source the most time efficient and cost effective solution
  • Communicate effectively with internal operational teams, UK sales team and other departments to guarantee that customer objectives are met and all potential sales avenues are discussed.Follow systems and procedures in line with the requirements of the Company
  • Participate as a key team player by supporting internal departments as needed
  • Sales & Marketing of the TrescalBrand
  • Support the efforts of the external / internal sales team by actively communicating any potential leads resulting from your contacting lapsed or old customers
  • Contacting customers regarding past due equipment to explore the opportunity of regaining the business
  • Support the sales team with any strategic sales plan by upselling
  • Provide administrative support for the sales team, including the production of quotes and other administrative duties
  • General & Administrative
  • Communicate effectively with internal departments such as the laboratory, logistics etc to ensure that all customer objectives are met
  • Comply with all company policies and procedures in line with the requirements of the business
  • Compile and maintain accurate records and paperwork where required
  • Participate as a key team player by providing support to other departments when required
  • Maintain excellent department housekeeping standard
  • Experience Required
  • Previous Experience in a customer service or sales provision environment is essential

Requirements and Prospects

Qualifications required

Good standard of general education, GCSE’s A – C in Maths and English or equivalent

Skills required

  • Excellent Communication Skills (Written and Oral)
  • IT skills
  • Time Management and the ability to work to deadlines
  • Problem solving skills
  • Interpersonal skills
  • Willingness to develop and learn new skills

Personal Qualities

Future prospects

Fantastic opportunities for progression for the right candidate

Additional Information

Training provided

  • Level 2 Customer Service Practitioner
  • Level 1 Functional Skill in English
  • Level 1 Functional Skill in Maths

Damar Training - Learning Provider

Damar Training offers a wide variety of apprenticeships in various industries with a focus on legal and justice placements. They also provide apprenticeships to a wide range of healthcare providers including NHS Trusts, GP and dental practices.

For more information about this vacancy please contact the provider Damar Training on 0161 480 8171 or email: (Ref ID:77092)
Damar Training


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