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Customer Service Apprentice

Applied Driving Techniques
If you are looking for a new exciting apprenticeship within the Customer Service industry then this might just be the apprenticeship for you.

Applied Driving Techniques - Employer

Applied Driving Techniques is a professional business based in Fareham. At the heart of ADT’s expertise is our understanding of the risks facing drivers, and how to manage and so reduce them. Driver training may form part of the risk reduction process, but it is only one of the tools we will use. They are looking for two Customer Service Apprentices to join their growing team.



12 Months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

Customer Service
Applied Driving Techniques

Detailed Job Description

Main duties:

Outline The ADT apprentice supports the ADT team to provide a full administration process and accurate reporting for clients as well as supporting colleagues to carry out tasks as required meeting time frames and complying to business controls.

Key Responsibilities:

- Responsible for ensuring that the post opened and directed to ADT personnel as appropriate.

- Daily shredding of confidential documents

– ensure documents not left overnight in compliance of data protection regulations

- With support of ADT team members learn use of ADT phone system, answering queries where possible in a timely and professional manner and forwarding on as appropriate to key personnel within the ADT team.

- Check insurance certificates, tax and MOT for various ADT clients, ADT to provide support in developing good communication skills to liaise directly with customers to close out and follow up actions in support of the grey fleet

- With support of ADT Team members resolve individual and client problems, if complaints, escalations and personnel issues arise highlight to management to ensure support in minimising impact of any client issues

- Together with team members maintain up to date data on ADT system, ensure both internal and external systems accessed by ADT are updated efficiently and accurately and that data held on external Gov.UK vehicle and driving licence information sites are accurately interpreted to ensure data held by ADT correct

Requirements and Prospects

Qualifications required

5 GCSE’s including Maths and English at A - C

Skills required

. Organisational skills to ensure that priorities are set and adhered to and that management immediately

. Made aware of any complaints and out of line situations that may require management intervention to resolve

. Communicate effectively with our clients and suppliers

. Adhere to ADT internal requirements to ensure confidential material handled in appropriate manner to deal with sensitive issues

. Computer and application skills, excel etc.

. Handle telephone calls and e-mail queries in a professional and friendly manner

. Ensure that advice, guidance is sought if in doubt of correct procedure to follow

Personal Qualities

· Hard working

· Friendly

· Able to use own initiative

· Positive outlook

Future prospects

Full time position

Additional Information

Training provided

Customer Service Level 2 Qualification

Intraining - Learning Provider

Intraining is one of the largest, most successful and innovative training providers in the UK, working with more than 12,000 employers nationally including big brands like Virgin Media and NPower.

For more information about this vacancy please contact Intraining on 0114 289 8400 or email: (Ref ID:77095)


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