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Customer Service Apprentice

J Cubbin and Sons
We are looking for someone who is out for a unique experience that will gain skills in Customer Service and Medicines/Healthcare.

J Cubbin and Sons - Employer

Family-run, we make sure that the standards we expect are the standards our customers receive and, because we are independent, our hand-picked pharmacists offer continuous quality care to all our customers. Each of our pharmacies offers a traditional NHS dispensing service which include a full collection and delivery service. We will collect your prescription for you from your GP and then, when necessary, deliver it right to your door.

J Cubbin and Sons

02/11/2017    

13 months


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Job Summary

77098
£140.00
40.00
Neston
12/10/2017
New Vacancy
Customer Service
J Cubbin and Sons



Detailed Job Description

Vacancy description:

The office work will relate to general administration work and includes account management and incorporates aspects of pharmacy regulation and business continuity.

The Pharmacy work will relate face-to-face contact with our patients and providing an outstanding level of care. The right candidate will become knowledgeable in all aspects of over the counter medicines and be familiar with the legal aspects of pharmacy.

You will also be involved in:

  • Sales of pharmacy products
  • Prescription handling
  • Information Governance
  • SOPs
  • Health and Safety
  • Image
  • Customer greeting
  • Sales Transaction
  • Attending to waiting customers
  • Communication
  • Promotion of services
  • Stock Control
  • Teamwork

Working week: Monday to Friday 9am-6pm 40 hours per week. Total hours per week: 35.00

Things to consider: Successful apprentice will start on Apprenticeship Minimum Wage £3.50 an hour and you will have a 12 week review to a pay rise.

Requirements and Prospects

Qualifications required

GCSE grace A*-C in English and Maths. Basic computer skills are needed.

Skills required

  • Good communication skills
  • Commitment to completing NVQ Level 2
  • Good literacy and numeracy skills
  • Excellent customer service skills
  • Excellent organisation skills

Personal Qualities

The right candidate must be outgoing and not afraid to ask questions. Work well within a small team and have great interpersonal skills as they are dealing with people’s medicine.

Future prospects

The chosen candidate will attain a National Pharmaceutical Association recognised accreditation as a Medicines Counter Assistant enabling them to sell medicines within a Pharmacy setting with competence. They will also gain practical skills in IT and Business Administration and have yearly performance reviews relating to pay rises.

Additional Information

Training provided

The position will include on going in-house training, mentoring and support in order to be able to carry out the duties required as part of the role. This is in addition to completing a full apprenticeship in Customer Service at Level 2, which includes NVQ Diploma, Technical Certificate in Principles of Customer Service, Functional Skills and Employer Rights and Responsibilities. You will also develop your IT skills in Excel, Word and Social Media.

Sysco Group - Learning Provider

For more information about this vacancy please contact the provider Sysco Group on 0151 203 2474 or email: hannah.bollans@sysco.uk.com (Ref ID:77098)
Sysco Group

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