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Telesales Apprentice

Be part of one of the world’s leading logistics giants; a company that offers ‘more than just a job’. This is an exciting role ideal for an outgoing person looking to start their career for a world renowned employer.

DHL - Employer

Our vision is to be The Logistics Company for the World. Our mission – Excellence. Simply Delivered. – is our guiding light. Our Strategy 2020: Focus.Connect.Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place. Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.



14 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 223.80
Customer Service

Detailed Job Description


Manage a portfolio of existing and potential customers via the telephone on a regular call cycle to ensure committed business with new and existing customers.

Convert the maximum number of prospect leads into customers, emphasising those with maximum revenue potential.

Establish customer agreements and ensure that pricing guidelines are always applied. Ensure that customer prices are reviewed on a regular basis.

Maintain the customer information accurately and in a timely manner in the company databasee.

Closely liaise with all relevant DHL departments to maximise sales potential across the business.

Build and maintain good working relationships with internal and external stakeholders.

To record and achieve predetermined revenue, activity and quality targets.

To ensure optimum sales territory cover, maximum productivity and minimum diversionary activity at all times.

Ensure/Identify that all existing account holders within territory are allocated into the correct sales channel.

Ensure that E-commerce tools and more cost effective sales channels are consistently promoted and implemented to customers in order to achieve customer satisfaction as well as the lowest cost per shipment transactions.

To ensure all aspects of the Health and Safety policy is adhered to at all times.

Requirements and Prospects

Qualifications required

5x GCSEs A*-C is a minimum requirement - including Maths and English (or equivalent).

At least 1 years experience in a telephone sales / call centre environment or face to face customer contact.

Skills required


Personal Qualities

Team player




Future prospects

This Apprenticeship is intended to be your first step into DHL; upon successful attainment of the Apprenticeship, you would have the chance to become a permanent member of the team if a role is available.

Additional Information

Training provided

The successful candidate will be given full on the job training alongside undertaking a Level 3 Sales Apprenticeship programme.

Interserve Learning & Employment - Learning Provider

Interserve Learning & Employment is a leading UK training provider for apprenticeships and traineeships.

For more information about this vacancy please contact Interserve Learning & Employment on 0333 444 3973 or email: (Ref ID:77555)
Interserve Learning & Employment


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