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Customer Service Apprenticeship

SOS Recruitment
Do you feel you could be the perfect representative for the reception at a leading recruitment company? This split receptionist/ candidate resourcer role enables you to gain recruitment experience and develop your communication and people skills.

SOS Recruitment - Employer

SOS recruitment specialises in; Commercial, Accounts and Finance, Industrial, Engineering and Care staff on a temporary, permanent and contract basis across all levels in the Dorset, Hampshire & Wiltshire area. The ‘business model’ is such that no company is too small to assist and never too big – both local and national companies are supplied. Many of the companies SOS currently supply have been loyal customers since 2000 and have worked in close partnership across SOS’s various divisions.



12 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 140.00
Customer Service
SOS Recruitment

Detailed Job Description

The daily duties the apprentice may undertake in their day to day practices are, but are not limited to:

  • Delivering outstanding customer service
  • Providing support and dealing with customers who visit reception
  • Be responsible for administrative tasks to ensure reception runs smoothly.
  • Communicating internally and externally, via telephone, email and face to face communication
  • Assisting with other areas of the business, if required.
  • Assisting with candidate sourcing and some screening
  • Follow instructions and tasks delegated to you and complete them in a timely and accurate manner.

The working week will be Monday - Friday, 40 hours per week.

Application Process:

  1. APPLY - via GetMyFirstJob using the link below. Please upload your CV to your profile
  2. ASSESSMENT - we will ask you to complete some short online assessments
  3. EMPLOYER - we will send your application & CV to the employer for consideration
  4. INTERVIEW - if you are selected for interview we will contact you to arrange a date and time

Requirements and Prospects

Qualifications required

A* to C grades are preferred but are not essential and no specific qualifications are required as full training will be given in the apprenticeship.

Skills required

  • Strong communication skills
  • Be able to confidently answer the telephone
  • Multi-task jobs and be able to prioritise workloads
  • Be able to learn quickly and adapt processes to fit an ever changing work environment
  • Apply yourself to learn the company systems and how it works
  • Be able to work on your own at time and in a team
  • Be computer literate

Personal Qualities

  • Must be enthusiastic
  • Willing to learn
  • Hardworking
  • Motivated
  • Reliable
  • Smart and presentable at all times
  • Take full advantage of any training provided.

Future prospects

Upon completion of the Level 2 qualification, the option to complete a level 3 customer service may be on offer for the right candidate.

Additional Information

Training provided

Paragon Skills are one of the leading training providers in the country. We have the ENERGY & EXPERIENCE to give you the EDGE in kick starting your career. Our Personal Tutors will deliver outstanding teaching and learning to help ENERGISE you to complete your apprenticeship training and leave you confident to EXECUTE tasks to the highest standard.

Customer Service Apprenticeships include the following qualifications:

  • Level 2 Diploma in Customer Service,
  • Functional Skills in Maths & English,
  • Employment Rights and Responsibilities,
  • Personal Learning & Thinking Skills.

All training will be delivered in the work place with no requirement for day release to college. You will be mentored by experienced members of staff while developing your skills to a nationally recognised industry standard.

The current Apprenticeship National Minimum Wage (ANMW) is £3.50 per hour. This applies to 16-18 year old apprentices and those aged over 19 in the first year of their Apprenticeship. For all other apprentices the National Minimum wage appropriate to their age applies. The Minimum Wage for Apprentices applies to time spent on the job plus time spent training. PLEASE NOTE – candidates who meet the employer’s criteria will be put forward for interview as soon as possible, this means that the vacancy could be filled before the advertised closing date. Please apply today to avoid disappointment.

Paragon Skills - Learning Provider

Paragon Skills is one of the top 10 national training providers in the UK. We currently hold a Grade 2 “Good” Ofsted rating and are on a journey to Outstanding. We deliver Apprenticeships and a complimentary range of accredited work based programmes of learning for the services, Marine and automotive sectors.  97% of our apprentices would recommend us to a friend.  

Paragon Skills currently inspires over 3000 learners and supports 1500 employers in achieving their goals

For more information about this vacancy please contact Paragon Skills on 02392 006364 or email: (Ref ID:78904)
Paragon Skills

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