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Customer Service apprenticeship

Medequip Assistive Technology
This is a fantastic opportunity to join a growing business to be first point of contact for customers. You will build working relationships with customers and clients to ensure you meet customer and client expectations on a daily basis.

Medequip Assistive Technology - Employer

Medequip Assistive Technology Ltd is a dynamic and fast growing company with a turnover of £150m, leading provider of Healthcare Service solutions. Through a network of 22 depots and over 650 people located across the UK, we work with the NHS, Local Authorities and Social Care Organisations to supply and deliver independent living solutions by providing a complete outsourced service that significantly reduces costs, delivers better quality and an enhanced patient experience. Our mission is to provide a unique service that will ensure that all service users will receive the care, assessment and mobility equipment at the time they require it to enable them to achieve theirs and their families goals.



12 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 131.25
Customer Service
Medequip Assistive Technology

Detailed Job Description

  • Meeting the customer / client expectations on a daily basis
  • Building relationships with those who require customer service support
  • To be the first point of contact for customers and colleagues
  • Ensuring all orders are administered into the Medequip software
  • To liaise with the local Occupational Therapists, Physio Therapists and District Nurses regarding technical, product and client requirements
  • Follow all Medequip Way customer service procedures

Requirements and Prospects

Qualifications required

Maths and English GCSE grade C or above or equivalent

Skills required

  • Excellent telephone manners
  • Strong customer service focus over the various communication channels
  • Ability to work in a fast-paced environment
  • Dedicated to resolving problems and challenging situations
  • Strong administrations skills
  • Ability to remain calm, and to be able to maintain polite attitude when handling phone calls with sensitive or disturbed customers which may display various different emotions
  • Excellent customer service skills
  • Attention to details
  • Excellent verbal and written communication

Personal Qualities

  • Organised
  • Computer literate
  • Able to work as part of a team

Future prospects

Permanent position and progression within the company

Additional Information

Training provided

Intermediate Apprenticeship in Customer Service, Functional Skills, Employment Rights and Responsibilities

GP Strategies Training Limited - Learning Provider

For more information about this vacancy please contact GP Strategies Training Limited on 0161 429 2460 or email: (Ref ID:79303)
GP Strategies Training Limited

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