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Software Test & Support Apprentice

Baltic Training and Synapse are thrilled to be recruiting for a Software Tester and Support Apprentice to join their team based in Birmingham.

Synapse - Employer



12 Months

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Job Summary


Detailed Job Description

Synapse is a company with expertise for resolving database problems for a number of high profile customers and over the years have developed innovative solutions for complex problems associated with spreadsheet management.Due to their continued success they are now recruiting an apprentice to join their Testing and Support Team in testing software, providing first-line technical support to customers and setting up new clients.

About Apprenticeships

A wise man once said, “The bigger the challenge, the bigger the opportunity to grow” Apprenticeships are built around this principle. Apprenticeships are not an easy way out, they are a commitment and a journey on which you will learn to overcome challenges and breakdown barriers. With the help of employers, an apprenticeship offers a structured and practical approach to learning. You will train in way that supports you, while you develop the skills you need to be successful in the fastest growing sector in the UK. If you’re looking to revolutionise the way you learn, you are looking for an apprenticeship.


Testing software and investigating, diagnosing and reporting bugs to engineering team.

Setting up new software for new clients and customers

Being involved in software development cycle

Working with software design specs to create test scripts and analyse findings

Monitoring incoming client queries on the Help Desk and adhering to support guidelines and processes

Requirements and Prospects

Qualifications required

Skills required

Intermediate working knowledge of Excel and other Microsoft Office programs

Basic coding knowledge

Keen analytical and problem-solving skills

Personal Qualities

Keen numerical and mathematical skills

Good telephone manner and professional conduct

Willingness to learn and develop skills

Future prospects

Upon completion of this apprenticeship programme, there are real progression opportunities available. Along with your employer, you may decide to progress onto our level 4 programme and take your training even further.

Additional Information

Training provided

Level 3 Advanced Apprenticeship in Software Development

BCS Level 3 certificate in Software Development Context and Methodologies ( part 1 & 2)

BCS Level 3 certificate in Programming (Part 1, 2 & 3)

Level 2 Functional Skills (English, maths and ICT)

Baltic Training Services - Learning Provider

Baltic Training are an apprenticeship training provider focused on the IT and digital sector. They are the only apprenticeship training provider that offer a completely tech-focused, tech-driven training solution.
This is backed up by their passionate ethos of genuine care, as well as a partnership with one the world’s largest technology training providers.

For more information about this vacancy please contact the provider Baltic Training Services on 01325 731 050 or email: (Ref ID:79838)
Baltic Training Services

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