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Apprentice Receptionist/ Administration Assistant

The Quetzal Project
We require a full-time Admin Assistant who is willing to take responsibility and is able to meet their daily deadlines. The candidate needs to be dynamic, hardworking and passionate about providing admin support with good customer service.

The Quetzal Project - Employer

The Quetzal Project provides long-term counselling, crisis counselling and a telephone helpline to support women, aged 16 and over, who are recovering from the trauma of childhood sexual abuse. They have worked with hundreds of women over the years in Leicester City, County and Rutland.



12 months

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Job Summary

GBP 131.25
New Vacancy
Business & Administration
The Quetzal Project

Detailed Job Description

Main Duties:

  • Welcome visitors
  • Ensure all visitors/staff/volunteers sign in using Visitors Book
  • Answer phone calls, take messages and pass onto appropriate personnel
  • Record and manage post
  • Manage diary room for hire
  • Typing including producing of letters, reports as requested
  • General filling
  • Keeping diary up to date
  • Accepting and recording donations
  • Accept and respond to emails from charity email address
  • Provide appropriate refreshments for visitors and those attending meetings
  • Ensure supplies are maintained (tea/coffee etc)
  • Identify and report any maintenance issues to line manager
  • Any other duties as required

Requirements and Prospects

Qualifications required

  • Maths and English GCSE Grade D or above(or the equivalent)

Skills required

  • Personable nature
  • Polite and Professional

Personal Qualities

  • Self-Motivation
  • Integrity
  • Dependability/Reliability
  • Optimism
  • Confidence
  • Calmness
  • Flexibility

What does a typical placement look like

  • Personable nature
  • Polite and Professional

What you should wear

  • Maths and English GCSE Grade D or above(or the equivalent)

Future prospects

Opportunity to grow within the business.

Additional Information

Training provided

  • Business Admin Level 2
  • Maths and English Level 1 Functional Skills (if required)
  • ITQ Level 1

The Quetzal Project is a women-only organisation and due to the nature and sensitivity of the work we do, it is an occupational requirement under the Equality Act 2010, Part 1, and Schedule 9 for the post holder to be female.

Rathbone Training - Learning Provider

Rathbone Training is a British youth charity focused on helping young people gain the right skills to move into sustainable employment.

For more information about this vacancy please contact Rathbone Training on 01942 614 181 or email: (Ref ID:80426)
Rathbone Training


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