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ICT First Line Support Apprentice

Sycamore (Peterborough) Ltd
To provide support and assistance on the IT systems within the Company. Taking an active role in technical implementation, working with an existing set of websites. Bringing new projects to market by defining how the application looks and works.

Sycamore (Peterborough) Ltd - Employer

Automotive retailer based in Werrington, Peterborough split over 3 sites. Main sales site selling new and used BMW’s & Mini, a Service centre specialising in maintaining and repairing vehicles and an approved bodyshop completing major repair work to cars.

GetMyFirstJob

05/03/2018    

2 years


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Job Summary

80447
£122.50
35.00
Peterborough
16/01/2018
New Vacancy
IT
Sycamore (Peterborough) Ltd



Detailed Job Description

You will be based at our Sycamore BMW & Mini site working with the Communications and Information Technology Manager. Offering initial front line support to the employees within the dealership on all IT systems. Key duties are:

  • First-line support when users raise issues with PCs, laptops, network access or classroom presentation equipment incl. resetting passwords
  • Regular checks on devices for functionality and operability
  • Managing student laptop distribution
  • Checking all network services are performing to expectation
  • Liaising with second and third-line support for fault resolution
  • Handling queries from members of staff
  • Liaising with staff face to face to understand issues/faults and work with your line manager to find a resolution

The main bulk of the work will be managed through your line manager, who will offer ongoing on the job training and support.

Requirements and Prospects

Qualifications required

Three GCSEs Grades A* to C in Maths, English and a Science subject (or acceptable equivalent).

Skills required

  • Microsoft Office Skills to include; Outlook, Word, Excel, Power Point
  • Good people skills, team worker, adaptable, quick to learn
  • Good at working within a team environment

Personal Qualities

We are looking for people who are enthusiastic, reliable, determined and hardworking, people who are happy to constantly learn and develop new skills.

Future prospects

Potential to grow into a full time group wide IT role

Additional Information

Training provided

  • Diploma in Professional Competence for IT & Telecoms Professionals OCR Level 2
  • Award in ICT Systems & Principles OCR Level 2
  • Functional Skills Maths, English and ICT
  • Employment Rights and Responsibilities
  • Personal Learning and Thinking Skills

You will be required to attend a pre-interview at Peterborough Regional College.

Peterborough Regional College - Learning Provider

For more information about this vacancy please contact the provider Peterborough Regional College on 01733 762121 or email: Jenny.Wright@peterborough.ac.uk (Ref ID:80447)
Peterborough Regional College

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