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Customer Service Apprentice (Standard)

The Lettings Hub
Responsibilities will be to provide a high quality service to customers, including dealing with enquiries, offering advice, guidance, support, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction

The Lettings Hub - Employer

The Lettings Hub is the fastest growing tenant referencing company in the UK. We are a team of 80 based in our offices at Lynchwood, Peterborough. We have seen substantial growth and expect this continue. Our newly refurbished offices are vibrant and we have a real team culture offering a great working environment with lots of ways for employees to get involved across the business.

GetMyFirstJob

23/02/2018    

12-18 Months


This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

80690
GBP 140.00
40.00
Peterborough
19/01/2018
Closed
Customer Service
The Lettings Hub
Full-Time



Detailed Job Description

  • Deal with enquiries, requests and bookings made by telephone, e-mail or on-line
  • Deliver good customer service and communicate effectively with customers
  • Process customer information when necessary
  • Maintain a positive and customer friendly attitude
  • Deal with incoming telephone calls and recognise and deal with customer queries
  • General administration duties which may include filing, faxing, shredding and photocopying
  • Liaise and communicate effectively with all staff members, callers and visitors in a professional manner maintain a clean and tidy work environment
  • Input data onto a computerised system and use IT including Microsoft Office
  • Comply with health, safety, environmental and quality responsibilities
  • Support other colleagues as required

You could be talking and dealing with members of the general public on a daily basis, therefore you need to have good communication skills.

Requirements and Prospects

Qualifications required

Skills required

Interpersonal skills

  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.

Communication

  • Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.

Influencing skills

  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.

Personal organisation

  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.

Dealing with customer conflict and challenge

  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view

Personal Qualities

  • Take ownership for keeping your service knowledge and skills up-to-date.
  • Consider personal goals and propose development that would help achieve them.
  • Act on and seek feedback from others to develop or maintain personal service skills and knowledge.
  • Communicate and work with others in the interest of helping customers efficiently.
  • Treat customers as individuals to provide a personalised customer service experience.
  • Uphold the organisations core values and service culture through your actions.
  • Demonstrate personal pride in the job through appropriate dress and positive and confident language.

Future prospects

Opportunities following the apprenticeship to secure permanent roles within our referring, insurance or support teams.

Additional Information

Training provided

Level 2 in Customer Service

Functional Skills in Maths Level 1

Functional Skills in English Level 1

If you are successful in securing an interview for this position, you will be required to attend a pre-interview at Peterborough Regional College.

Peterborough Regional College - Learning Provider

For more information about this vacancy please contact Peterborough Regional College on 01733 762121 or email: christina.dickinson@peterborough.ac.uk (Ref ID:80690)
Peterborough Regional College

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