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Customer Logistics Apprenticeship

Avnet (Thatcham)
A great opportunity to join the team at Avnet, gain vital experience and work towards a level 2 qualification.

Avnet (Thatcham) - Employer

Phoenix, Arizona - based Avnet, Inc. (NYSE: AVT), a Fortune 500 company, is one of the world’s largest distributors of electronic components, computer products and embedded systems from leading manufacturers. Serving customers in 69 countries, Avnet markets, inventories and adds value to these products and provides world-class supply-chain management and engineering design services.

Avnet Electronics Marketing, the electronic components division, serves the European electronics market through a variety of independently operating companies, which are supported by centralised functional departments.



12 months

This position is now closed and no additional applications are being taken. If you have any questions please contact the provider who is managing the position.

Job Summary

GBP 191.25
Customer Service
Avnet (Thatcham)

Detailed Job Description

  • Manage a specific set of key accounts for all activities linked to forecast, consignment and buffers.
  • Ensure that customer forecasts are validated prior to loading into SAP.
  • Execute on customer consignment refill and invoicing, and manage supply pipeline via customer forecast.
  • Responsible for notifying the customer on delivery issues, “early warning’’.
  • Liaise with AM’s and assets teams to ensure we are best placed to meet the customer requirements/expectations.
  • Plan and participate in customer visits, specifically for forecast, consignment and buffer reviews.
  • Support sales with regards to implementation of new Supply Cain engagements.
  • Maintain accurate contractual appendices to sales for Supply chain engagements.Identify and prioritizes opportunities that best meet the company return on working capital metrics.

Requirements and Prospects

Qualifications required

A-C in Maths and English.

Skills required

  • Good communication skills (written and verbal).
  • Computer literate with good working knowledge of Microsoft Office.
  • Attention to detail Excellent communication and people skills.

Personal Qualities

  • Mature, punctual and reliable with a positive attitude to work.
  • Articulate and confident in using the telephone.
  • Willingness to work in busy, fast paced environment whilst learning and developing skills.
  • Responsible, trustworthy and respect for confidentiality.

Future prospects

There may be a opportunity of a permanent position once the Apprenticeship has been completed.

Additional Information

Training provided

Knowledge-based component:

  • Identifying who customers are, and the difference between internal and external customers.
  • Knowing your organisation’s core values and linking them back to service culture.
  • Knowing the internal policies and procedures, including complaints processes and digital media policies.
  • Knowing your business’s legislation and regulatory requirements.
  • Learning how to use systems, equipment and technology to meet customer needs.
  • Understanding your role and responsibility within the organisation and the impact of your actions on others.
  • Understanding the products and services that are available from your organisation.

Skills-based component:

  • Using appropriate verbal and non-verbal communication skills.
  • Using a range of questioning skills, including listening and responding, to build rapport and determine customer needs.
  • Providing clear explanations and offer options to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Organising yourself, prioritising your own workload/activity to meet deadlines.
  • Demonstrating patience and calmness during customer conflict.

Behaviours-based component:

  • Frequently and consistently communicating and working with others in the interest of helping customers efficiently.Accepting responsibility, is proactive, plans work.
  • Acting on and seeking feedback from others to develop or maintain person service skills and knowledge.
  • Treating customers as individuals to provide a personalised customer service experience.

Hart Learning and Development - Learning Provider

For more information about this vacancy please contact Hart Learning and Development on 01462 424242 or email: (Ref ID:80708)
Hart Learning and Development


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