Training provided

Knowledge-based component:

• Understands organisational purpose, activities, aims, values, vision for the future.
• Demonstrates understanding of how their work benefits the organisation.
• Demonstrates strong communication skills both internally and externally to the organisation.
• Understands the organisation’s internal policies and key business policies relating to sector.
• Understands the applicability of business principles such as managing change, business finances and project management.
• Demonstrates taking responsibility for team performance and quality of projects deliveredLearning how to use systems, equipment and technology to meet organisational needs.
• Understanding your role and responsibility within the organisation and the impact of your actions on others.

Skills-based component:

• Using appropriate IT applications, systems and software within organisation.
• Plans required resources to successfully deliver projectsUsing a range of questioning skills, to build rapport and determine various stakeholder needs.
• Organising yourself, prioritising your own workload/activity to meet deadlines.Ability to make effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Builds and maintains positive relationships within their own team.
• Produces accurate records and documents including.
• Behaviours-based component:
• Frequently and consistently communicating and working with others in the interest of helping customers efficiently.
• Accepting responsibility, is proactive, plans work.
• Acting on and seeking feedback from others to develop or maintain person service skills and knowledge.
• Is able to accept and deal with changing priorities related to both their own work and to the organisation