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Occupational Health Administration Apprentice

St Austell Brewery
Main purpose of post: To provide administerial support to the Occupational Health function within St Austell Brewery. Reporting to: Occupational Health Manager. Important internal relationships with: Occupational Health Manager, Learning & Development Manager, Company HR Business Partner, Training Administrator, Company Managers at Head office and within the retail estate. Important external relationships with : External Health Promotion Organisations including local sports venues, Workplace Health, Cornwall Sports partnership and Mental Health Support networks. Company Mission Statement : Serving Customers with Excellence.

St Austell Brewery - Employer

Our brewery in St Austell produces many of the region’s most popular beers for sale in pubs, bars and supermarkets in Cornwall, Devon, across the UK and also overseas. Our thriving estate spans the South West ranging from Bristol in the east to the Isles of Scilly in the west. Indeed many of the South West’s most famous pubs are part of the St Austell Brewery estate and you will usually find one of our pubs at the heart of every community.

Company Values:

A. Appreciate yourself and others.

B. Be committed to the best customer service.

C. Conduct yourself with honesty and integrity.

D. Do challenge positively to improve things.

E. Enjoy and be proud of St Austell Brewery.

F. Never knowingly allow a colleague to fail.

Success Measure(s):

Excellent internal and external customer feedback Providing accurate training records as required.

St Austell Brewery


12 months

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Job Summary

St Austell
New Vacancy
Business & Administration
St Austell Brewery

Detailed Job Description

1. Coordination and set up of Health Promotion displays and events.

2. Providing administrational support for the OH function.

3. Taking internal and external enquiries for Occupational Health/Health promotion Support.

4. Coordination and maintenance of Health Surveillance schedules, clinics and updates.

5. Production of monthly absence reports for managers and SMT.

6. Collating and upkeep of Health promotion information packs.

7. Providing support as directed for the apprenticeships across the company.

8. Key liaison with external Health Promotion Organisations as and when required.

9. Any other related ad-hoc duties including HR admin, as directed by the Occupational Health Manager.

10. Liaise and relay information to key stake holders across multiple departments.

General :

1. To be responsible for your own continuing self-development, undertaking training as appropriate.

2. To contribute positively to the team, departmental and organisational objectives.

3. Adhere to company values.

Requirements and Prospects

Qualifications required

Subject to interview.

Skills required

  1. Excellent customer service skills.
  2. Excellent organizational and administrative skills.
  3. Ability to deal with confidential information sensitively.
  4. Ability to work under pressure and effectively organise own workload with direction Effective and polite telephone manner.

Personal Qualities

  1. Enthusiastic, diplomatic, flexible, dependable, sensitive and tactful to issues that arise.
  2. Ability to use own initiative when problem solving and tackling difficult situations.

Future prospects

On successful completion of apprenticeship a possibility of a job role.

Additional Information

Training provided

  • Day 1 Recap key messages from induction on how to successfully complete the apprenticeship. Employee Rights and Responsibilities. Learner will develop an understanding of the role of organisations and industries, as well as gaining an understanding and awareness of employer’s expectations and employees’ rights and obligations.
  • Day 2 Managing personal performance and development: SMART targets; Professional development; Career development goals; Work-life balance; Feedback; Learning styles; Time management.
  • Day 3 Communication in a business environment: Clear, effective and professional written, verbal and non-verbal communication. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 4 Customer service and Sales: Maximising sales (upselling & cross selling); Sales techniques; Feature and benefits; Needs and expectations; Brand promises; Service offer; Service knowledge; Equality and Diversity.
  • Day 5 Business awareness and change: Business structures and models; External and internal factors that may impact on a business; Goals, objectives and how these align with strategy; change implementation.
  • Day 6 Equality and Diversity: Understanding equality and diversity; Benefits of E&D; Legal implications. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 7 Teamwork: Developing good work relationships; Making a positive contribution to the business; Dealing with conflict.
  • Day 8 Project development (½ day): Identification of project; Developing business case; Developing project plan.Health and Safety. Legislation requirements.
  • Day 9 Project development (½ day): Reviewing project progress; Developing project.Study ½ day. Apprenticeship Assessment/ Programme Review visit at workplace.
  • Day 10 Presentation skills:Project review; Presentation skills; Presentation software.
  • Day 11 Project presentations. Learner project presentations to employer audience. *Presentation of certificates for unit examination achievements.* Time/duration dependant on cohort group size. Apprenticeship Assessment/ Programme Review.

This Job Description is not intended to be an exhaustive list of your responsibilities, key result areas and objectives. St Austell Brewery reserves the right to require you to undertake such other tasks, duties or training as may be appropriate to your status and experience. This job description may be reviewed from time to time as a result of either re-organisation of the company and/or outcomes of the performance review/appraisal scheme. Although this Job Description provides an outline of your key tasks, all staff are expected to be flexible and assist when necessary other members of staff in their performance their tasks and be prepared on occasion to work in other departments to enable the company to operate efficiently. Work at all times within the codes of requirements of the Health and Safety at Work Act.

Truro and Penwith College - Learning Provider

Find your feet with a traineeship. They’re a great way to help you build your CV. That’s because traineeships help you learn the essential skills that every employer wants. And they’ll set you on the right path to compete for apprenticeships. In short, they’re that vital first stepping stone to getting ahead.

For more information about this vacancy please contact the provider Truro and Penwith College on 01872 242711 or email: (Ref ID:81059)
Truro and Penwith College


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